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Customer Service Representative
TDCXCustomer Service Representative providing multichannel support for TDCX, a global business process outsourcing and customer-experience solutions company. Resolving issues, closing cases, and building customer relationships while supporting service quality standards.
Core Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities by effectively identifying needs, providing strategic solutions, and ensuring high levels of customer satisfaction. Proficient in time management, multitasking, and adapting to various systems while maintaining excellent communication skills in English and the local language.
ATS Keywords
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About the role
Key responsibilities & impact- Provide excellent support experience to customers via all relevant communication channels
- Identify customers' needs and research existing issues to provide strategic solutions and clarify confusion
- Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
- Deliver services using the right procedures to ensure the highest customer satisfaction
- Build sustainable relationships and engage customers by going the extra mile
- Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
- Preferably 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to multitask and use customer information to tailor responses and actions to specific needs
- Strong communication skills, including effective listening, empathy, and good phone etiquette
- Comfortable working with computers and multiple systems, with ability to learn and adapt to new systems
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards