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Customer Service Representative
TDCXCustomer Service Representative delivering support for TDCX, a global BPO and customer-experience solutions provider. Resolving issues, closing cases, and building customer relationships across communication channels.
Core Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities by effectively identifying needs, providing strategic solutions, and ensuring high customer satisfaction through excellent communication and relationship-building skills. Proficient in multitasking and adapting to various systems while maintaining a focus on quality management and continuous improvement.
ATS Keywords
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About the role
Key responsibilities & impact- Provide excellent support experience to customers via all relevant communication channels
- Identify customer's needs and research existing issues to provide strategic solutions
- Clarify confusion and ensure first contact resolution
- Follow up with Service partners and internal departments to ensure case closure according to service standards
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
- Deliver services using the right procedures to ensure high customer satisfaction
- Build sustainable relationships and engage customers by taking the extra mile
- Perform other duties assigned by management within the employment category
- Support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field
- Preferably 2 years of working experience in the related field; fresh graduates are encouraged to apply
- Strong time management skills and motivation to exceed expectations
- Ability to multitask and use customer information to tailor responses and actions to specific needs
- Strong communication skills, including effective listening, empathy, and good phone etiquette
- Comfortable working with computers and multiple systems, with ability to learn and adapt to new systems
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards