Account Specialist

TDCX

Account Specialist managing VIP player relationships for TDCX’s gaming clients. Developing retention strategies, analyzing KPIs, and overseeing social media engagement for high-value players.

Posted 8/5/2026full-time🇸🇬 SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in VIP Player Account Management and strategic planning within the gaming industry, with a focus on enhancing player experience and engagement through effective communication and innovative approaches.

Highest-signal resume keywords

Gaming Industry ExpertiseVIP Player Account ManagementSocial Media ProficiencyAnalytical MindsetEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Self-MotivatedCreative AchieverResults-DrivenProactive Team PlayerStrong Problem-Solving Ability

Industry Keywords

Player ExperienceKPI FulfillmentPlayer Reactivation StrategyCommunity ManagementContent Creation

About the role

Key responsibilities & impact

Cultivate trust and foster a friendly rapport with VIP players, ensuring a positive player experience
Align with company objectives to craft tailored strategic plans, ensuring effective goal achievement
Analyze daily reports to monitor target and KPI fulfillment, identifying trends for proactive and reactive action plans
Spearhead the planning, delivery, and optimization of a comprehensive Player Account Management strategy for high-value customers
Innovate player interaction approaches, employing effective communication for optimal outcomes
Collaborate by sharing knowledge and best practices with fellow Account Managers
Stay abreast of game changes and monetization campaigns in a dynamic gaming environment
Develop and execute a VIP reactivation strategy, mitigating churn risks
Gather feedback from VIPs and share insights with other departments for process improvement
Oversee VIP Social Media community management and content creation to enhance engagement

Requirements

What you’ll need

Gaming industry expertise
Social Media proficiency with effective outreach skills
Self-motivated, creative achiever with excellent communication and planning
Results-driven, proactive, and adaptable team player
Strong problem-solving ability and analytical mindset
Exceptional verbal and written communication skills in English

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards