Product Support Engineer

TDCX

Product Support Engineer collaborating with teams to support and deploy Linux/Unix servers. Troubleshooting and ensuring seamless operation of production systems in cloud environments.

Posted 6/12/2026full-time🇸🇬 SingaporeMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Linux administrationUnix administrationserver supportapplication supportKubernetesDockercloud technologiesnetwork servicesautomation toolsmicroservices architecture

Soft Skills

analytical skillswritten communicationverbal communicationmultitaskingprioritizationperformance under pressureteam collaboration

Tools & Technologies

JiraConfluence

Certifications & Qualifications

Bachelor's degree in computer science

Industry Keywords

production systemsservice disruptionsystem monitoringincident responsedocumentation

Tech Stack

Tools & technologies

CloudDNSDockerKubernetesLinuxMicroservicesNFSUnix

About the role

Key responsibilities & impact

Collaborate with internal teams to deploy in-house developed software and configuration changes to Linux/Unix servers, ensuring seamless completion with no service disruption
Troubleshooting server issues related to Linux/Unix
Provide operational support across a suite of production systems and services running on the cloud
Proactively monitor the system logs, system monitoring and performance of Linux/Unix systems and services, responding promptly to incidents and alerts, and keeping stakeholders informed of resolutions
Collaborate with DevOps, development, and support teams to deploy and manage applications
Participate in a 24/7 on-call rotation, with flexibility for night shifts, weekends, variable schedules, and necessary overtime
Provide Tier-1 Linux/Unix support for mission-critical production services
Create and maintain documentation for daily processes, enhancing team collaboration, learning, and training
Manage and troubleshoot network services (DNS, DHCP, NFS, FTP, SSH, etc.)

Requirements

What you’ll need

Bachelor’s degree in computer science or a related field
Experience in server and application support
Proficiency in Linux/Unix administration
Familiarity with ticketing and documentation tools like Jira and Confluence is preferred
Strong analytical skills and excellent written and verbal communication abilities
Proven ability to multitask, prioritize effectively, and perform well under pressure in a fast-paced environment
Experience in configuring, deploying, and maintaining infrastructure and production services using automation tools to support scalable and resilient production systems
Experience supporting Kubernetes environments
Knowledge of Docker/container technologies and microservices architecture
Hands-on experience with cloud technologies and supporting cloud-based services
Demonstrated ability to work effectively within a team

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field