Assistant Tele Sales Associate

TDCX

Assistant Tele Sales Associate making outbound calls and enrolling customers at TDCX, an award-winning BPO company. Engaging with diverse teams and contributing to customer experiences and sales quotas.

Posted 6/12/2026full-time🇸🇬 SingaporeJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Make outbound call on the provided leads and encourage the given offer to customers
Convince and enroll interested customers over the phone
Accurately update the system on the call outcome
Deliver good customer experience by focusing on customers wants and needs
Go “extra mile” to meet sales quota
Meeting the quality service standards
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Requirements

What you’ll need

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
Strong time management skills and motivation to exceed expectations
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
Excellent verbal and written communication skills in English and the language of supporting market.

Benefits

Comp & perks

Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer experiencesales quotaquality management systemtime managementmulti-taskingeffective listeningphone etiquetteverbal communicationwritten communication

Soft Skills

motivationstrong communicationempathyadaptability

Certifications

DiplomaBachelor's DegreeMaster's Degree