Content Moderation Lead – Mandarin

TDCX

Content Moderation Lead guiding a team in policy feedback and compliance. Overseeing knowledge sharing and team development for a global BPO company based in Singapore.

Posted 6/11/2026full-time🇸🇬 SingaporeSeniorWebsite

About the role

Key responsibilities & impact

Partners with other teams to provide feedback and to obtain clarification on any question on policies
Manages a team across all markets for the site and provides mentoring and coaching for their development
Ensures effective knowledge sharing and sign off/approval processes are in place for Policies
Communicates with diverse audiences (e.g., employees, management, other project sites to provide information and clarification regarding training programs, actions, policies, procedures, and best practices
Be the main POC across all markets and identifies policy gaps and takes corrective actions with a scalable solution(s)
Becomes and remains knowledgeable about products and community standards
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Requirements

What you’ll need

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
Preferable with 2 years of working experience in the related field is ideal for this position.
Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams
Experienced in performing quality audit, root cause analysis, calibration, process improvement initiative.
Demonstrated ability to train and develop new and existing support agents.
Track record of developing and maintaining expertise on corporate policies and/or community standards.
Excellent verbal and written communication skills in English and the language of the supporting market.

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quality auditroot cause analysiscalibrationprocess improvement

Soft Skills

mentoringcoachingcommunicationknowledge sharingteam managementadaptabilitytraining and development

Certifications

Advanced DiplomaBachelor's DegreePost Graduate DiplomaProfessional Degree