Consumer Sales Associate

TDCX

Consumer Sales Associate conducting outbound calls to update consumers on promotions and marketing activities. Supporting the growth of the world's most forward-thinking brands at TDCX.

Posted 6/6/2026full-time🇸🇬 SingaporeJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Perform outbound calls to promote or to update consumers on promotions, marketing activities that includes club membership
Meet the Key Performance Indicators (KPIs) set forth by the Company
Attend and to meet all the key responsibilities within the required turnaround time set forth by the Company
Capture and update the right information provided and obtained from consumers onto the system always
Handle general or nutrition enquiries, feedbacks and provide resolutions to consumers over the phone, via social media, emails and live chat
Perform general enquiries upstream, selling process and after-sale service with customers throughout the different media channels such as telephone, email, website, web chat, social media
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Requirements

What you’ll need

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Nutrition or relevant field
Preferably with 2 years of working experience in relevant field is ideal for this position
Possesses a strong attention to detail
Ability to work with a flexible schedule, including shifts when and as required
Ability to manage time efficiently as well as the motivation to exceed expectations
Possesses excellent telephone etiquette and the ability to provide excellent service to customers
Excellent verbal and written communication skills in English and the language of the supporting market

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

nutritioncustomer servicedata entrysales processquality management system

Soft Skills

attention to detailtime managementflexibilitytelephone etiquetteverbal communicationwritten communication

Certifications

Advanced DiplomaBachelor's DegreePost Graduate DiplomaProfessional Degree