Business Analytics Specialist

TDCX

Business Analytics Specialist providing insights and reporting to support decision-making at TDCX. Engaging in metrics analysis and developing reports for business improvement.

Posted 6/5/2026full-timeSingapore • 🇸🇬 SingaporeJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

data analysisvariance analysisreportingmarket analysisstaffing level recommendationsprocess optimizationdata visualizationfile automationreport softwarespreadsheets

Soft Skills

detail orientedindependentproactiveability to work under pressuretime managementflexibilityadaptabilityprioritizationcommunication skillspresentation skills

Tools & Technologies

TableauPower BIgraphsflow charts

Certifications & Qualifications

Advanced DiplomaBachelor's DegreePost Graduate DiplomaProfessional Degree

Industry Keywords

call centercustomer serviceKey Performance Indicatorsproductivity goalsprofitability goalscontact centre operation

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Provide business insight through metrics, reporting, and variance analysis coming from in-depth analysis
Prepares, develops and analyses daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound/customer service programs
Perform market analysis in supporting business decision making
Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals
Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
Analyze and present relevant data in easy to understand format/dashboards or file automation to aid timely decision making, provide insightful discoveries and recommendations and optimize processes
Detail oriented, independent, proactive and able to work under pressure to meet deadlines

Requirements

What you’ll need

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
Preferable with 2 years of working experience in the related field is required for this position
Extensive practical knowledge in importing data for use in report software, spreadsheets, Tableau, Power BI, pivots and formulas, graphs, and flow charts
Proven experience in overseeing the design, development, and implementation of contact centre operation
Ability to prioritize and complete all tasks when ad-hoc assignments are given in short period of time
Flexible and adaptable to various business models and projects
Excellent verbal and written communication skills in English and the language of supporting market

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field