Senior Content Moderator Specialist

TDCX

Senior Content Moderator Specialist reviewing reported content and resolving inquiries for TDCX. Analyzing data and improving user experience while maintaining security and confidentiality.

Posted 6/5/2026full-time🇸🇬 SingaporeSeniorWebsite

About the role

Key responsibilities & impact

Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy
Assist our community and help resolve inquiries empathetically, accurately and on time
Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content
Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site
Recognize trends and patterns, escalating any issues outside company policy to the global team
Ensure confidentiality, security, integrity and privacy of data as top priority
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Requirements

What you’ll need

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
Preferable with 2 years of working experience in the related field is ideal for this position
High affinity and cultural awareness of political and social situation regarding the relevant market or region that will be supported
Ability to work with technology well and is naturally tech savvy
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
Ability to handle multiple priorities, work in a fast environment, and manage their time effectively
Excellent verbal and written communication skills in English and the language of the supporting market

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

empathyaccuracyproblem-solvingdata analysistrend recognitionconfidentialitytime managementmulti-taskingcommunicationcultural awareness

Certifications

DiplomaAdvanced DiplomaBachelor's DegreePost Graduate DiplomaProfessional DegreeMaster's Degree