Assistant Customer Experience Specialist

TDCX

Provide excellent customer support via multiple channels as an Assistant Customer Experience Specialist at TDCX. Engage customers and ensure high satisfaction in service delivery.

Posted 5/27/2026full-time🇸🇬 SingaporeJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provision of an excellent support experience to customers via all relevant communication channels
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
Build sustainable relationships and engage customers by taking the extra mile
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Requirements

What you’ll need

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
Preferable with 2 years of working experience in the related field is required for this position
However, fresh graduates are encouraged to apply
Possesses strong time management skills and motivated to exceed expectations
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
Excellent verbal and written communication skills in English and the language of the supporting market.

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportcase resolutionquality management systemtime managementmulti-taskingeffective listeningphone etiquetteverbal communicationwritten communication

Soft Skills

customer satisfactionrelationship buildingempathymotivationadaptability

Certifications

DiplomaBachelor's DegreeMaster's Degree