Training Manager

TDCX

Training Manager at TDCX responsible for trainer performance evaluation and curriculum design. Focusing on employee development and training program effectiveness in a leading BPO company.

Posted 5/1/2026full-time🇸🇬 SingaporeMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for the performance evaluation and certification of the trainers through coaching, mentoring, class observations and assessments
Establishes team and individual goals in alignment with the program and/or company goals
Designs course curriculum based on needs analysis results, employee feedback, client expectations, leadership requests, industry best practices and existing L and D strategies
Applies a wide range of tools to plan, analyze, and oversee the program’s performance to make sure there are improvements in business group
Monitors and evaluates training program’s effectiveness, success and ROI periodically and report or communicate on them
Liaise closely with the different teams and Clients to ensure training and knowledge base is up to date and employees are up to speed on changes and updates
Employs a variety of leadership techniques and can effectively select and apply the best technique to an employee’s individual needs
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Requirements

What you’ll need

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
Preferable with 3 - 5 years of working experience in the related field is required for this position
Experience in developing policies, process documentation, training, communication materials and people management
Extensive knowledge of analyzing training needs and implementing performance gap analysis
Strong facilitation skills using Adult Learning Theories
Competent in e-content and design development
Excellent verbal and written communication skills in English and the language of supporting market

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

performance evaluationcertificationcourse curriculum designneeds analysistraining program evaluationROI analysispolicy developmentprocess documentatione-content developmentperformance gap analysis

Soft Skills

coachingmentoringleadership techniquesfacilitation skillsverbal communicationwritten communicationteam collaborationgoal settingemployee feedbackadaptability

Certifications

Advanced DiplomaBachelor's DegreePost Graduate DiplomaProfessional Degree