Client Service Associate

TDCX

Client Service Associate at TDCX supporting customer experience across multiple channels. Collaborating with teams to enhance client relationships and drive sales in Singapore's luxury market.

Posted 5/1/2026full-time🇸🇬 SingaporeJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide excellent customer experience via all relevant communication channels (telephone, email, live chat and other social media)
Identify and analyse trends in customer satisfaction/dissatisfaction levels and provide appropriate improvement plans to drive sales through professional and courteous client interactions
Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales and gain understanding of client needs and motivations
Collaborate with existing customer service team to provide strong after-sales services by cultivating new and existing client relationships through exceptional service
Develop and execute a clienteling plan for the clients and prospects, personalize relationship and anticipate their needs
Accurately process all required data/information using appropriate systems and tools while adhering to the company’s group data security policy and escalating emergencies to the team leader while providing solutions for improvements
Stay abreast of launches, campaigns and internal processes to answer a wide variety of customer inquiries, including product availability, characteristics, service and all other inquiries
Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Requirements

What you’ll need

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
Two (2) years of work experience in the retail sales or customer service in luxury / high-end goods domain or experience in contact centre/e-com related activities is required for this position
Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs
Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation)
Excellent verbal and written communication skills in English (preferably bilingual in another language to serve the supporting market)
Comfortable working with computers and multiple systems; Salesforce, SAP and CRM are a plus
Flexibility with working in shifts and working on weekend and public holidays if required

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Coaching and mentoring from experts in your field

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicesalesnegotiationdata processingclientelingtrend analysisquality management

Soft Skills

communicationlisteningempathymulti-taskingrelationship building

Certifications

DiplomaBachelor's DegreeMaster's Degree