Customer Support Specialist

TDCX

Customer Support Specialist providing excellent support experience to customers via multiple channels. Working with innovative teams in a culture fostering growth at TDCX, a leading BPO company.

Posted 4/28/2026full-time🇸🇬 SingaporeJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide excellent support experience to customers via all relevant communication channels
Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs
Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
Build sustainable relationships and engage customers by taking the extra mile
Any other duties and responsibilities that may be assigned to you by the management from time to time

Requirements

What you’ll need

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
Preferable with 2 years of working experience in the related field is required for this position
Possess strong time management skills and motivated to exceed expectations
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
Excellent verbal and written communication skills in English and the language of the supporting market

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportcase resolutionstrategic solutionsworkflow enhancementtime managementmulti-taskingeffective listeningphone etiquetteverbal communicationwritten communication

Soft Skills

customer satisfactionrelationship buildingempathymotivationadaptabilityengagementconstructive feedbackexceeding expectationsproblem-solvingcommunication

Certifications

DiplomaAdvanced DiplomaBachelor's DegreePost Graduate DiplomaProfessional DegreeMaster's Degree