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Customer Service Officer – Co-Loading
TDCXCustomer Service Officer handling customer and agent inquiries via email and WhatsApp at a global BPO. Assisting with airfreight bookings and coordinating with operations team for shipping.
About the role
Key responsibilities & impact- Handle customer and agent inquiries via email and WhatsApp
- Provide shipment status updates (ETD, ETA, cargo status)
- Assist with airfreight bookings and coordination
- Liaise with warehouse, drivers, and operations team
- Prepare and verify shipping documents (MAWB, HAWB, invoices)
- Monitor shipment progress and follow up as needed
- Perform data entry and basic administrative tasks
- Support billing and job costing processes
Requirements
What you’ll need- No prior experience necessary (training provided)
- Basic computer skills (Microsoft Office)
- Good communication skills
- Ability to thrive in a fast-paced environment
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryadministrative tasksshipping documentsMAWBHAWBbillingjob costing
Soft Skills
communicationability to thrive in fast-paced environment