TDCX

Assistant Customer Service Associate

TDCX

full-time

Posted on:

Location Type: Office

Location: Singapore

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About the role

  • Provide excellent support experience to customers via all relevant communication channels
  • Identify customer's needs, researching any existing issue in order to provide strategic solutions
  • Ensure first contact resolution and effective follow-up with service partners and internal departments
  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience
  • Deliver the best services to customers to ensure the highest customer satisfaction
  • Build sustainable relationships and engage customers by taking the extra mile
  • Any other duties and responsibilities that may be assigned to you by the management

Requirements

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
  • Preferably with 2 years of working experience in the related field
  • Fresh graduates are encouraged to apply
  • Possesses strong time management skills and is motivated to exceed expectations
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
  • Attractive remuneration and great perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive work culture that enables your future
  • Easy-to-access location with direct public transport links
  • Flexible working arrangements
  • Coaching and mentoring from experts in your field
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportproblem solvingstrategic solutionsfirst contact resolutionworkflow enhancementcustomer satisfactiontime managementmulti-taskingeffective listeningphone etiquette
Soft Skills
strong communicatorempathyrelationship buildingmotivationadaptabilityconstructive feedbackengagementcustomer focuscollaborationexceeding expectations
Certifications
DiplomaAdvanced DiplomaBachelor's DegreePost Graduate DiplomaProfessional DegreeMaster's Degree