Assistant Customer Service Associate

TDCX

Customer Service Associate at TDCX providing excellent support experience to customers via various communication channels. Engaging customers and ensuring satisfaction with tailored solutions.

Posted 4/11/2026full-time🇸🇬 SingaporeJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide excellent support experience to customers via all relevant communication channels
Identify customer's needs, researching any existing issue in order to provide strategic solutions
Ensure first contact resolution and effective follow-up with service partners and internal departments
Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience
Deliver the best services to customers to ensure the highest customer satisfaction
Build sustainable relationships and engage customers by taking the extra mile
Any other duties and responsibilities that may be assigned to you by the management

Requirements

What you’ll need

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
Preferably with 2 years of working experience in the related field
Fresh graduates are encouraged to apply
Possesses strong time management skills and is motivated to exceed expectations
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
Excellent verbal and written communication skills in English and the language of the supporting market

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportproblem solvingstrategic solutionsfirst contact resolutionworkflow enhancementcustomer satisfactiontime managementmulti-taskingeffective listeningphone etiquette

Soft Skills

strong communicatorempathyrelationship buildingmotivationadaptabilityconstructive feedbackengagementcustomer focuscollaborationexceeding expectations

Certifications

DiplomaAdvanced DiplomaBachelor's DegreePost Graduate DiplomaProfessional DegreeMaster's Degree