TDCX

Risk Account Specialist – Epayment Gateway

TDCX

full-time

Posted on:

Location Type: Office

Location: Kuala Lumpur • Malaysia

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Job Level

Junior

About the role

  • Build strong relationships with customers by providing best-in-class customer experience identifying opportunities to improve their performance
  • Partner with different departments to assist better for customers
  • Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Own all aspects of the talent brand campaign to ensure client objectives are met, from making recommendations on target audiences to proving ROI through campaign insights
  • Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met
  • Support customer communication and education including a best-in-class experience and ad hoc education needs
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Requirements

  • Candidate must possess at least a Bachelor's Degree in any field
  • Preferable with 1 years of working experience in BPO/Call Centre related to Customer Service, Risk & Fraud
  • Strong time management skills and motivation to exceed expectations
  • Enjoy working in a fast-paced environment and be able to balance multiple tasks at the same time
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Excellent verbal and written communication skills in Global English
  • Willing to relocate to Kuala Lumpur
Benefits
  • Attractive remuneration and great perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive work culture that enables your future
  • Easy-to-access location with direct public transport links
  • Flexible working arrangements
  • Coaching and mentoring from experts in your field
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecampaign managementquality management systemrisk managementfraud detection
Soft Skills
relationship buildingtime managementmotivationmultitaskingcommunication
Certifications
Bachelor's Degree