Senior Customer Success Manager

Tavrn

Customer Success Manager managing higher-complexity Growth and Enterprise accounts. Leading business reviews and renewal negotiations for significant ARR with multi-stakeholder buying committees.

Posted 7/29/2026full-timeSan Francisco • California • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex B2B SaaS accounts with a focus on retention and expansion, while effectively leading negotiations and mentoring team members. Proficient in utilizing CRM tools and account health data to drive successful outcomes and represent customer needs.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS Account ManagementRetention And Expansion TargetsExecutive-Level NegotiationsMentoring Customer Success Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRetention StrategiesExpansion StrategiesNegotiation SkillsForecastingOnboarding PlaybooksAdoption StrategiesRenewal StructuringMulti-Stakeholder EngagementComplex Account Handling

Soft Skills

Relationship BuildingLeadershipCommunicationProblem SolvingMentoring

Tools & Technologies

CRM SoftwareAccount Health Data Analysis

Industry Keywords

Legal TechLegal ServicesPersonal Injury

About the role

Key responsibilities & impact

Own a book weighted toward higher-complexity Growth accounts and select Enterprise accounts
Lead executive-level business reviews and renewal negotiations for accounts with significant ARR and multi-stakeholder buying committees
Build multi-threaded relationships across firm leadership, operations, and case management staff
Develop and refine playbooks for onboarding, adoption, and renewal that other CSMs adopt across the team
Mentor Customer Success Managers and Associates; act as an escalation point for complex account issues
Partner closely with RevOps and Finance on contract terms, pricing, and renewal structuring for complex accounts
Represent the voice of the customer in product roadmap discussions

Requirements

What you’ll need

4–6+ years in customer success or account management in B2B SaaS, with a track record on complex, multi-stakeholder accounts
Demonstrated ownership of retention and expansion targets on a $1M+ ARR book
Comfortable leading commercial negotiations and executive conversations
Experience mentoring or informally leading other CS team members
Strong command of CRM and account health data; able to build and defend a renewal forecast
Legal tech, legal services, or personal injury industry experience strongly preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Tavrn Website LinkedIn All Job Openings 51 - 200 employees Founded 2022 ⚖️ Legal 🤖 Artificial Intelligence 🤝 B2B 💰 $15M Series A - Tavrn on 2025-07 Legal
Artificial Intelligence
B2B Tavrn is an AI case-preparation platform used by personal-injury law firms to automate and accelerate case workflows. The platform centralizes medical record retrieval (agentic workflows to fetch records from thousands of providers nationwide), ingests and organizes inbound documents, and generates structured medical chronologies and demand letters — often delivering clear, usable overviews in under 24 hours. Tavrn positions itself as a B2B legal technology solution that links every action, file, and insight in a case file to move more cases to settlement faster without phone calls or faxes. Senior Customer Success Manager Job not on LinkedIn 🔥 5 minutes ago 🏢🏡 San Francisco – Hybrid ⏰ Full Time 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own a book weighted toward higher-complexity Growth accounts and select Enterprise accounts
Lead executive-level business reviews and renewal negotiations for accounts with significant ARR and multi-stakeholder buying committees
Build multi-threaded relationships across firm leadership, operations, and case management staff
Develop and refine playbooks for onboarding, adoption, and renewal that other CSMs adopt across the team
Mentor Customer Success Managers and Associates; act as an escalation point for complex account issues
Partner closely with RevOps and Finance on contract terms, pricing, and renewal structuring for complex accounts
Represent the voice of the customer in product roadmap discussions 🎯 Requirements
4–6+ years in customer success or account management in B2B SaaS, with a track record on complex, multi-stakeholder accounts
Demonstrated ownership of retention and expansion targets on a $1M+ ARR book
Comfortable leading commercial negotiations and executive conversations
Experience mentoring or informally leading other CS team members
Strong command of CRM and account health data; able to build and defend a renewal forecast
Legal tech, legal services, or personal injury industry experience strongly preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🔥 15 hours ago Magnitude 11 - 50 🔒 Cybersecurity ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Success Manager at Magnitude ensuring customer satisfaction and value realization from AI native platforms. Building executive relationships and delivering measurable outcomes in third-party risk management. 🏢🏡 San Francisco – Hybrid 💵 $140k - $180k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Operations Manager 🕒 Yesterday Affinity.co 201 - 500 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Success Operations Manager responsible for operationalizing strategies and analyzing customer metrics at Affinity. Collaborating cross-functionally to enhance customer success processes. 🏢🏡 San Francisco – Hybrid 💵 $106k - $150k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Lead 🕒 Yesterday Aqua Voice 2 - 10 🤖 Artificial Intelligence ⚡ Productivity ☁️ SaaS Website LinkedIn All Job Openings Customer Success Lead owning customer relationships from activation to renewal for a voice AI company. Defining strategies for onboarding, retention, and expansion with users. 🏢🏡 San Francisco – Hybrid ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 Yesterday Rainfall Health 2 - 10 🏥 Healthcare ☁️ SaaS 📋 Compliance Website LinkedIn All Job Openings Customer Success Manager guiding healthcare organizations in adopting AI-driven solutions for efficient care delivery. Managing customer relationships and ensuring high satisfaction for health systems. 🏢🏡 San Francisco – Hybrid 💰 $1.1M Series unknown on 2022-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 Yesterday Relevance AI 11 - 50 🤖 Artificial Intelligence 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager ensuring enterprise partners maximize AI solutions after deployment. Leading strategic account management and cultivating C-suite relationships for successful AI transformation. 🏢🏡 San Francisco – Hybrid 💵 $130k - $200k / year 💰 $15M Series A on 2023-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs