AI Deployment Strategist, Solutions Engineer

Talkdesk

AI Deployment Strategist acting as a consultant and leader for AI initiatives at Talkdesk. Driving customer success through the design and deployment of AI agents and solutions.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $165,000 - $207,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AI Lifecycle management, from strategic consulting to hands-on deployment of AI agents. Proven ability to drive business impact through customer engagement and effective communication with stakeholders.

Highest-signal resume keywords

AI Lifecycle ManagementConsultative AI ExpertiseHands-On AI DeploymentExceptional Communication SkillsCustomer-Facing Technical Role

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI Agent DevelopmentLLMsEnterprise SaaS SolutionsAutomationTechnical ConsultingSolutions EngineeringProduct Management

Soft Skills

Strategic ThinkingProblem-SolvingRelationship BuildingPresentation SkillsSeller Mindset

Industry Keywords

Customer SuccessBusiness ValueFeedback LoopBest PracticesMarket Trends

About the role

Key responsibilities & impact

Own the AI Lifecycle: Lead end-to-end customer engagements, from initial discovery and strategic scoping to hands-on deployment, value realization, and executive readout.
Be a Strategic Consultant & Thought Leader: Act as the primary technical advisor and consultant for our customers. Lead workshops, cut through the industry hype to guide their AI strategy, and build trust-based relationships with senior stakeholders by connecting technical capabilities to tangible business outcomes.
Design & Build AI Agents: Dive deep into customer workflows to design, build, and iterate on AI agents. While you will partner closely with our Forward Deployed Engineering team on complex integrations, you are expected to have the hands-on ability to configure and deploy agents yourself.
Develop the Playbook: You are building our deployment motion from the ground up. You will be responsible for creating and refining the playbooks, best practices, and processes that will scale our AI program.
Drive Business Impact: Identify and prioritize high-impact use cases that generate clear, decision-ready signals tied to business value. Your success is measured by the outcomes you deliver for our customers and the growth you drive for Talkdesk.
Shape the Product: Act as the voice of the customer, providing a tight feedback loop to our Product and Engineering teams to help shape the future of our AI platform.

Requirements

What you’ll need

3+ years of experience in a customer-facing, technical role such as Solutions Engineering, Technical Consulting, Customer Success, or Product Management.
Consultative AI Expertise: A consultative approach and the ability to act as an AI thought leader—educating customers on market trends, best practices, and the transformative potential of agentic AI.
A proven track record of taking ownership over complex, ambiguous projects and delivering measurable results in a fast-paced environment.
Strong technical aptitude with hands-on experience deploying AI, automation, or enterprise SaaS solutions. Direct experience with AI agents, LLMs, and related frameworks is a must.
Exceptional communication and presentation skills, with the ability to command a room, articulate complex technical concepts to both technical and executive audiences, and drive alignment.
A "seller mindset" with commercial instincts; you are comfortable engaging in deal conversations and are motivated by driving customer value and expansion.
High-agency and a "first principles" approach to problem-solving. You can see what needs to be done and have the bias for action to do it without being asked.

Benefits

Comp & perks

Medical, Dental, Vision, Life and Disability Insurance
Employee Assistance Program (EAP)
401(k) plan
Uncapped paid time off for exempt employees
Accrual-based paid time off for non-exempt employees
14 paid holidays each year
Uncapped paid sick leave for exempt employees