Associate Solution Engineer – Commercial

Talkdesk

Associate Solutions Engineer at Talkdesk enhancing customer experience through AI and technology solutions. Collaborating with sales and engineering teams for impactful customer engagements.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $124,000 - $164,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and presentation skills while effectively collaborating with cross-functional teams to support customer engagement and technical sales activities. Possesses foundational knowledge of AI, cloud contact center technology, and customer service workflows to address customer challenges and drive business outcomes.

Highest-signal resume keywords

AI ExperienceCloud Contact Center SolutionsTechnical Sales SupportCustomer Experience ImprovementPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical DocumentationCustomer Requirements AnalysisBusiness Objectives DevelopmentIntegration Needs AssessmentSaaS Solutions KnowledgeData-Driven Tools ProficiencyAutomation UnderstandingCustomer Service WorkflowsProblem-Solving SkillsDigital Transformation Knowledge

Soft Skills

Excellent CommunicationInterpersonal SkillsCuriosityCoachabilityOrganizational Skills

Tools & Technologies

Talkdesk AI PlatformCloud SoftwareContact Center TechnologyPresentation SoftwareCollaboration Tools

Industry Keywords

Customer DiscoveryTechnical EnvironmentsCustomer EngagementCompetitive PositioningEnterprise Integrations

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities.
Learn how to understand customer business challenges, contact center operations, technical environments, and transformation goals.
Assist in preparing and delivering product demonstrations that show how Talkdesk can solve customer problems, improve customer experience, and drive measurable business outcomes.
Support the creation of customer demos,
customer-specific use cases, presentations, follow-up materials, and technical documentation.
Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle.
Develop foundational knowledge of Talkdesk solutions including Talkdesk’s AI Platform, cloud contact center technology, customer service workflows,, reporting, integrations, workforce engagement, and automation.
Collaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success to support high-quality customer engagements.
Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities.
Build confidence in explaining technical concepts in a clear, simple, and business-oriented way.
Support competitive positioning by learning how to differentiate Talkdesk solutions in the market.
Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices.
Develop an understanding of how AI, automation, and enterprise integrations can transform customer and employee experiences.
Continuously develop technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certifications, and hands-on experience.
Travel to customer meetings, internal events, and team sessions as needed.

Requirements

What you’ll need

Bachelor’s degree in a technical, business, data, communications, or related field; or equivalent practical experience. AI experience is strongly preferred.
Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation.
Excellent communication, listening, and interpersonal skills.
Ability to explain ideas clearly and adapt communication style for different audiences.
Strong presentation skills or a desire to develop into a confident presenter.
High level of curiosity, coachability, initiative, and willingness to learn. A go-getter attitude is a must.
Strong problem-solving skills and the ability to connect customer needs to potential solutions.
Ability to work effectively in a fast-paced, collaborative environment.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Demonstrated professionalism, accountability, and responsiveness with internal and external stakeholders.
Comfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions.

Benefits

Comp & perks

Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
401(k) plan
uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
14 paid holidays each year.
uncapped paid time off for exempt employees and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.