People Insights Manager

Talkdesk

People Insights Manager responsible for employee experience surveys and HR analytics. Collaborating across departments to provide data-driven insights at Talkdesk.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Drive experience surveys for the full employee lifecycle
Lead the intake, prioritization, and delivery of analytics across People and business stakeholders
Ensure insights are timely, accurate, and aligned to business priorities
Translate complex data into clear narratives for executive audiences
Maintain predictive models (attrition risk, hiring forecasts, retention drivers) that inform talent strategy and workforce planning.
Act as the primary partner to PBPs, Finance, and functional leaders for people insights
Shape business questions into structured analyses and recommendations
Support executive reporting and workforce planning discussions
Establish standards for metrics, definitions, and reporting across People Analytics
Ensure consistent use of data across dashboards, reports, and presentations
Reduce ad hoc and duplicate reporting through structured solutions
Partner with systems and data teams to improve dashboard usability and adoption
Increase stakeholder ability to access and interpret people data independently
Shift the team from reactive reporting to proactive insights
Identify and implement automation opportunities (scheduled reports, data workflows, dashboard refreshes) to improve team efficiency and reduce operational overhead.
Help define and track key people metrics (attrition, hiring, performance, etc.)
Identify trends and drivers that impact business outcomes
Contribute to building a more data-driven and performance-oriented People function

Requirements

What you’ll need

5 plus years in people analytics, HR reporting, or adjacent data roles
Ownership of survey programs; strong understanding of security domains and business process impacts
2 plus years building dashboards for business audiences
Proficiency with HR data domains: headcount, movement, time to fill, attrition, DEI, engagement
Strong SQL or equivalent query skills for data prep and QA
Excellent communication and stakeholder management skills; able to explain complex topics simply
Ability to deliver executive-ready insights decks on a routine basis
Statistic basics for survey design and driver analysis

Benefits

Comp & perks

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

people analyticsHR reportingdata analysisSQLdashboard buildingpredictive modelingdata workflowssurvey designstatistical analysisdata preparation

Soft Skills

communicationstakeholder managementnarrative developmentproblem-solvingteam collaborationproactive insightsorganizational skillsanalytical thinkingpresentation skillsadaptability