Senior Solution Consultant – HLS

Talkdesk

Senior Solutions Consultant implementing CXA and CCaaS solutions for healthcare and life sciences clients. Driving strategic implementations and acting as a technical resource during project execution.

Posted 5/26/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $123,000 - $205,000 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptPythonSQL

About the role

Key responsibilities & impact

Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases
Serve as the primary technical resource for clients during projects, focused on design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic
Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR)
Ensure integrations are secure, reliable, and aligned with industry and regulatory standards
Act as an internal Subject Matter Expert (SME) for Epic and other systems
Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery
Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization
Provide guidance and hands-on support to internal teams, external partners, and customers during implementation
Collaborate with internal teams to address feature requests, resolve issues, and deliver updates
Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment
Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success

Requirements

What you’ll need

Bachelor's degree in a technical field or significant professional experience in a technical role
5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
3+ years of hands-on Epic integration experience within healthcare systems (required)
Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus.
Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines).
Languages such as: JavaScript, MUMPS (M), Python, SQL
Strong understanding of AI-driven automation use cases.
Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts.
Fluency in written and spoken English.

Benefits

Comp & perks

Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
401(k) plan
uncapped paid time off program for exempt employees
accrual-based program for non-exempt employees
14 paid holidays each year.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JavaScriptMUMPSPythonSQLHL7FHIREHR integrationAI-driven automationCXA solutionsCCaaS solutions

Soft Skills

mentoringcollaborationcommunicationrelationship buildingguidanceproblem-solvingtrainingstrategic thinkingcustomer focusadaptability