FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesCloudPMP
About the role
Key responsibilities & impact- Serve as the primary senior technical point of contact for enterprise and strategic accounts.
- Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.
- Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.
- Translate customer business and operational needs into scalable technical architectures and implementation plans.
- Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.
- Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.
- Establish and disseminate technical best practices across customers and internal teams.
- Build and maintain trusted relationships with senior executive and operational stakeholders.
- Support executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.
- Own the end-to-end management of technical initiatives, including issue tracking, prioritization, and customer communication.
- Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.
- Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.
- Partner with customers on structured change management strategies to ensure sustained adoption and value realization.
- Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.
- Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.
- Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.
- Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.
- Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.
- Influence internal prioritization by providing structured, data-backed insights from enterprise customers.
- Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.
- Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.
Requirements
What you’ll need- 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
- Preferred experience in financial services, healthcare/life sciences, retail and consumer products.
- Proven track record of managing and delivering complex technical initiatives for enterprise customers.
- Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.
- Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.
- Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.
- Ability to align technical solutions to strategic business outcomes and ROI.
- Executive-level communication skills with the ability to influence and advise senior stakeholders.
- Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.
- Excellent written and verbal communication skills with a consulting mindset and high attention to detail.
- Experience with contact center technology or customer experience platforms strongly preferred.
- Willingness to travel up to 25–30%.
Benefits
Comp & perks- Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
- Retirement Benefits: 401(k) plan
- Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
- Paid Holidays: Talkdesk offers 14 paid holidays each year.
- Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical Account ManagementSolution ConsultingIT Project ManagementAPIsCRM systemsCloud-based enterprise platformsAgile methodologyWaterfall methodologyDelivery planningChange management
Soft Skills
Executive-level communicationAnalytical skillsProblem-solving skillsInfluencing skillsConsulting mindsetAttention to detailRelationship buildingCross-functional coordinationRisk managementCustomer communication
Certifications
PMP