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About the role
Key responsibilities & impact- Conduct comprehensive reviews of current People processes to identify inefficiencies and design scalable, error-resistant workflows.
- Act as the advanced point of contact for complex Workday configuration, troubleshooting, and system enhancements.
- Refine ticketing queue management and resolution protocols to improve the internal employee service experience.
- Conduct regular, systematic audits of People Operations transactions to ensure data accuracy, procedural compliance, and system integrity.
- Analyze audit findings to perform root-cause analysis and design automated safeguards that prevent future data entry errors.
- Develop and maintain a centralized library of Standard Operating Procedures (SOPs), process maps, and training documentation.
- Lead the implementation of new operational models, ensuring all AI-driven processes are transparent and auditable.
Requirements
What you’ll need- Bachelor's degree in Human Resources, Business Administration, or a related field.
- 5 years of progressive HR experience with 2+ years in a shared services or operations role.
- Demonstrated success leading process improvement and operational excellence initiatives.
- Experience with low-code AI platforms to develop bespoke solutions.
- Strong proficiency in HRIS systems (Workday preferred).
- Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization.
- Exceptional organizational and time management skills, with the ability to handle multiple priorities and meet deadlines.
Benefits
Comp & perks- Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
- Retirement Benefits: 401(k) plan
- Paid Time Off: uncapped paid time off program for exempt employees and accrual-based program for non-exempt employees.
- Paid Holidays: 14 paid holidays each year.
- Paid Sick Leave: uncapped paid time off for exempt employees.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Workdayprocess improvementoperational excellenceroot-cause analysisdata accuracyautomated safeguardslow-code AI platformsHRIS systemsworkflow designticketing queue management
Soft Skills
communicationinterpersonal skillsorganizational skillstime managementrelationship buildingleadershipproblem-solvingattention to detailadaptabilitycollaboration
Certifications
Bachelor's degree in Human ResourcesBachelor's degree in Business Administrationrelated field degree