Forward Deployed AI Product Manager

Talkdesk

Forward Deployed AI Product Manager role at Talkdesk, connecting healthcare clients with AI-powered solutions during implementation and discovery engagements. Owning client partnerships and driving deployment success.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $187,000 - $312,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary product point of contact for a portfolio of health system clients.
Lead structured discovery engagements - interviews, workflow mapping, shadowing, and document analysis.
Define the "art of the possible" for each client, connecting operational pain points to AI platform capabilities.
Own the relationship with clinical informatics, IT, and operations stakeholders at client sites.
Translate real-world workflows into structured product and configuration requirements.
Design bespoke AI workflow solutions in collaboration with engineers.
Drive deployments from pilot kickoff through go-live.
Define and track value metrics and outcome frameworks in partnership with clients.
Identify patterns across deployments and translate client-specific configurations into reusable product features.

Requirements

What you’ll need

5+ years of experience in healthcare technology, with hands-on exposure to provider operations in Patient Access, Care Management, or Revenue Cycle.
Demonstrated experience in a client-facing delivery role - implementation, technical project management, solution consulting, or customer success.
Ability to quickly understand and map complex clinical and administrative workflows.
Strong written and verbal communication skills; able to present to VP/C-suite health system stakeholders.
Comfortable operating in ambiguity and whitespace.
Curiosity about AI and automation; eager to develop deep product fluency in this space.
Willingness to travel up to 25–35% to client sites for discovery, go-live support, and executive meetings.

Benefits

Comp & perks

Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
401(k) plan
uncapped paid time off program for exempt employees
accrual-based program for non-exempt employees
14 paid holidays each year
uncapped paid time off for exempt employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI platform capabilitiesworkflow mappingdocument analysisproduct configurationdeployment managementvalue metricsoutcome frameworksclinical workflowsadministrative workflowshealthcare technology

Soft Skills

client-facing deliverycommunication skillsproblem-solvingcuriosityadaptabilitycollaborationrelationship managementpresentation skillsoperating in ambiguityanalytical thinking