Senior Customer Success Manager

Talitrix

Senior Customer Success Manager overseeing key client relationships and customer-success strategies. Leading onboarding, implementation, and client satisfaction for strategic clients across multiple locations.

Posted 6/26/2026full-timeRemote • Louisiana, Mississippi, Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction.
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team.
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.
Maintain existing customer-success metrics and data as directed.
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables.
Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.
Prepare documentation or visuals of account performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement.
Work with sales and marketing teams to boost customer referrals and develop case studies.

Requirements

What you’ll need

Bachelor’s degree in business, criminal justice, or related field
2+ years Sales/client relationship management
Law Enforcement or govt employment a plus
Experienced professional with some sales/client relationship or management experience
Must be able to travel extensively throughout Louisiana and surrounding states as needed.
Active team player, self-starter, and multitasker who can quickly adjust priorities.
Preferable in a technology-based company
Criminal Justice experience either directly or as a vendor is a plus
MS Office proficiency (Word, Excel, Outlook, SharePoint, PowerPoint)
Salesforce or other CRM experience a plus

Benefits

Comp & perks

Health insurance
Professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer-success strategiescustomer-support contentCSAT analysisNPS analysissales/client relationship managementconsultative approachdocumentation preparationtrend analysis

Soft Skills

communicationrelationship buildingproblem-solvingstrategic advisingteam collaborationmultitaskingself-starteradaptability