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ServiceNow Business Analyst
Talentus GlobalServiceNow Business Analyst designing solutions using the ServiceNow platform for clients in LATAM. Collaborating with stakeholders and ensuring implementations align with organizational goals.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Gather and analyze business requirements effectively to design solutions using the ServiceNow platform
- Create detailed documentation, including business requirements, process flows, and user stories
- Collaborate with stakeholders to conduct workshops and provide clear and concise reports
- Identify business needs and translate them into technical solutions
- Ensure ServiceNow implementations align with organizational goals and enhance operational efficiency
- Participate in continuous improvement initiatives to refine business processes and ServiceNow configurations
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 3+ years of experience as a Business Analyst, preferably with experience on the ServiceNow platform
- Excellent analytical and problem-solving skills to identify business needs and translate them into technical solutions
- Proficiency in creating detailed documentation, including business requirements, process flows, and user stories
- Effective communication and interpersonal skills to collaborate with stakeholders, conduct workshops, and provide clear and concise reports
- Experience in business process modeling and improvement, ensuring that ServiceNow implementations align with organizational goals and enhance operational efficiency
- English B2 or above is mandatory
- Maintain a fully professional work environment within the home setting
- Excellent soft skills
Benefits
Comp & perks- Contractor model
- 100% remote
- Salary in $USD
- Paid Vacations
- Day off for birthdays
- Benefits courses and/or certifications
- Work on leading projects for our US customers, and not on the bench
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysisdocumentationprocess flowsuser storiesbusiness process modelingServiceNowtechnical solutionsanalytical skillsproblem-solving skillscontinuous improvement
Soft Skills
effective communicationinterpersonal skillscollaborationworkshop facilitationreport writingorganizational skillsattention to detailadaptabilitycritical thinkingprofessionalism