Director, Member Success, Academic

TalentED Advisors

E3n Director managing member-school relationships and onboarding for assessment, data, and student well-being services. Guiding independent schools toward stronger teaching, learning, and student outcomes through data-informed consultation.

Posted 8/17/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in relationship management and consultative communication within educational settings, focusing on member success and the effective use of assessment tools. Proven ability to collaborate across teams and facilitate professional learning to enhance instructional improvement and student outcomes.

Highest-signal resume keywords

Relationship ManagementConsultative CommunicationSalesforce Record MaintenanceEducational AssessmentProfessional Learning Facilitation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Assessment ProgramsEducational Data SystemsCurriculum DevelopmentInstructional ImprovementMember Success Strategies

Soft Skills

Trust BuildingDynamic Environment ManagementPresentation SkillsFacilitation Skills

Tools & Technologies

SalesforceReporting PlatformsStudent Well-Being Tools

Industry Keywords

EducationIndependent SchoolsAcademic LeadershipMember EngagementCustomer Success

About the role

Key responsibilities & impact

Serve as the primary relationship manager for a portfolio of member schools
Build trusted partnerships with heads of school, academic deans, curriculum leaders, division directors, counselors, and instructional leadership teams
Help schools maximize the value of E3n’s products and services
Understand member goals, priorities, and challenges and identify engagement opportunities
Support onboarding and implementation of achievement assessments and related products and services
Guide schools in using assessment and student well-being tools, reporting platforms, and professional learning opportunities
Facilitate ongoing member conversations focused on adoption, utilization, and success
Support membership growth and additional product utilization
Respond to member questions and support requests with internal teams
Help schools interpret assessment results and connect insights to instructional planning and student success
Coordinate with Product, Research, Professional Learning, and Platform teams to resolve questions and improve member experience
Monitor portfolio engagement, product utilization, member success, and retention
Gather and communicate member feedback, trends, challenges, and opportunities internally
Maintain accurate and timely Salesforce records documenting interactions, engagement, opportunities, and support activities
Collaborate across Membership, Product, Research, Professional Learning, Growth, and Platform teams
Contribute member insights to future products, services, research, and programming
Represent E3n at conferences, webinars, workshops, and member-facing events
Facilitate professional learning discussions focused on assessment, instructional improvement, and student success

Requirements

What you’ll need

Bachelor’s degree or equivalent practical experience
9–12+ years of experience in education, academic leadership, assessment, member success, customer success, or relationship management
Experience working with schools, educators, or education-focused organizations
Strong relationship management and consultative communication skills
Comfort partnering with heads of school, academic deans, curriculum and instructional leaders, counselors, and educators
Confidence presenting to professional audiences and facilitating discussions about assessment data and instructional improvement
Ability to manage multiple member relationships in a dynamic environment
Experience working within independent or private schools preferred
Experience supporting educators through assessment programs, educational data systems, or instructional improvement initiatives preferred
Background in teaching, curriculum development and planning, academic leadership, or educational assessment preferred
Experience presenting to professional audiences or facilitating educator and school-leader workshops preferred
Independent school admissions or enrollment management experience is a plus
Salesforce record maintenance and documentation experience

Benefits

Comp & perks

Purpose-driven work supporting educators, school leaders, and families nationwide
Smart, thoughtful colleagues who value collaboration, clarity, and integrity
Whole-person support recognizing balance, trust, and belonging
Opportunities for growth and influence during organizational transformation
Values-driven, data-informed workplace grounded in empathy, equity, and real-world impact
Fully remote work arrangement
Periodic travel opportunities to conferences, member engagement events, and internal team gatherings