Fractional Associate Director, Member Success – Academic

TalentED Advisors

Contract professional supporting member success for academic institutions in the U.S. Focusing on engagement, data interpretation, and consultation for member schools.

Posted 7/12/2026contractRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in member engagement and retention, with a strong ability to analyze data and guide member schools in academic support processes. Proficient in utilizing CRM tools to enhance member relationships and inform product development.

Highest-signal resume keywords

Member EngagementData AnalysisSalesforceAcademic SupportCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data InterpretationMember RetentionConsultation Processes

Soft Skills

Interpersonal Skills

Tools & Technologies

CRM Tools

Industry Keywords

Assessment DataProduct Development

About the role

Key responsibilities & impact

Serve as the primary relationship lead for a portfolio of member schools
Guide member schools in interpreting assessment data
Monitor member engagement with academic tools and services
Partner with various teams to inform product development

Requirements

What you’ll need

5+ years of experience in member engagement and retention
Strong understanding of academic support and consultation processes
Experience in Salesforce or similar CRM tools
Excellent communication and interpersonal skills
Ability to interpret and analyze data effectively

Benefits

Comp & perks

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