Customer Success Manager, Implementation

Talent Factor Ltd.

Customer Success & Implementation Manager facilitating onboarding and customer adoption at a fast-growing AI tech company in Europe. Collaborative role focused on client needs and product development insights.

Posted 7/27/2026full-timeRemote • 🇵🇱 PolandJuniorMid-Level💰 PLN 216,000 - PLN 300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a strong focus on onboarding, implementation, and client relationship building. Proficient in translating business needs into practical solutions while managing multiple priorities in a SaaS environment.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceAnalytical ThinkingRelationship BuildingCRM Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementImplementationConsultingAnalytical Thinking

Soft Skills

Strong CommunicationCustomer-First MindsetOwnershipProblem-Solving

Tools & Technologies

HubSpotSalesforceIntercomZendeskGainsight

Industry Keywords

B2BCloudAIDigital ProductsCustomer Engagement

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Take ownership of customers immediately after the sales process, leading them through onboarding, implementation, and adoption of the platform.
Become a trusted advisor, ensuring clients achieve measurable business outcomes while identifying opportunities to further expand their use of the solution.
Work closely with Sales, Product, Engineering, and AI teams, translating customer needs into practical solutions and helping shape the future of the product through direct customer feedback.
Build long-term client relationships and solve business problems with technology in a high-growth environment where customer success directly influences company growth.

Requirements

What you’ll need

2+ years of experience in Customer Success, Account Management, Implementation, Consulting, or a similar customer-facing B2B role.
Experience working with SaaS, cloud, AI, technology, or digital products.
Strong communication and relationship-building skills with the ability to engage stakeholders at different organizational levels.
A customer-first mindset combined with a strong sense of ownership and accountability.
Ability to understand business needs and translate them into practical product solutions.
Experience managing multiple customer implementations and priorities simultaneously.
Analytical thinking and a structured approach to problem-solving.
Professional proficiency in English and fluency in one of the following languages: Polish, German.
Experience with CRM and Customer Success platforms (e.g. HubSpot, Salesforce, Intercom, Zendesk, Gainsight or similar) will be an advantage.
Curiosity about AI and enthusiasm for learning new technologies.

Benefits

Comp & perks

Competitive compensation - in the area of 300.000 PLN / year
Significant career development opportunities