• Design technical solutions that meet business requirements
• Configure and develop scripts on the ServiceNow platform in accordance with backlog user stories
• Write technical documentation according to team standards
• Perform integration testing for user stories
• Handle ServiceNow incidents escalated by functional administrators (Level 2 support)
• Prepare and manage the various stages of production deployment

Requirements

Minimum 5 years' experience on the ServiceNow platform in complex environments
Proficient with the ITSM module (Incident, Problem, Change)
Knowledge of CMDB, HR, ITBM, and CSM modules
Deep knowledge of ITIL best practices and ServiceNow
Proficient in Agile/Scrum methodologies
Ability to configure and customize ServiceNow modules at an advanced level
Expertise in ServiceNow back-office administration

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

ServiceNow
ITSM
CMDB
HR
ITBM
CSM
Agile
Scrum
integration testing
technical documentation

Soft Skills

problem-solving
communication
collaboration
organizational skills
attention to detail

Certifications & Qualifications

ITIL

Senior ServiceNow Consultant

Consultant ServiceNow confirmé