Staff, People Resource Hub and Employee Lifecycle Management
Takeda
full-time
Posted on:
Location Type: Office
Location: Osaka • 🇯🇵 Japan
Visit company websiteJob Level
Lead
About the role
- Provides support services with a high degree of customer satisfaction, expertise, and timeliness. Evaluate the issue, interpret situation, determine appropriate resolution, transaction and/or escalation, communicate resolution and/or escalation to manager or HR Business Partner. Use independent judgement to resolve or escalate complex employee requests. Responsible for administration of HR related queries and execution of HR transactions & Employee tickets/queries. Receive activity through HCM system, case management system, and automated downstream system notifications, serving as a central point of contact and/or support for HR transactions and employee queries. Provide exceptional customer service, expectation setting and completing promises to employees. Answer queries via multiple channels (phone, web chat or portal). Serve as HR subject matter expert for a specified area such as Benefits, Compensation, Payroll, HR systems. Coach and advise team that administers all aspects of the employee lifecycle, including payroll processing, in compliance with company policies, regional and local regulations. Initiates and/or approves HR transactions received via multiple channels such as Workday or case management system. Uses systems to document and escalate as needed following the appropriate processes. Identifies and researches incoming queries from managers, and HR Business Partners. Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs. Understands and utilizes HR systems including Workday and the Employee Portal including Self Service and Case Management. Performs duties according to service level agreements. Conducts recurring meetings with HR Business Partners & other key stakeholders/partners. Manage performance issues when necessary. Answer queries regarding HR policy, procedure or the use of HR tools. Educate clients of HR Services available to them and encourage multi-channel tools such as the HR Portal and other systems as needed. Ensures that documentation and requests meet the policy for each process. Actively contributes to delivering, maintaining and improving Corporate Services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
Requirements
- 学歴(4年制大学卒業以上)
- 実務経験(5-10年程度のHRオペレーション経験)
- スキル(人事システムWorkdayの運用経験)
- 語学(ビジネスレベルの英語・日本語)
Benefits
- Commutation, Housing, Overtime Work, Salary Increase: Annually, Bonus Payment: Twice a year, Headquarters Working Hours: 9:00-17:30, Holidays: approx. 123 days in a year, Paid Leaves: Annual Paid Leave, Special Paid Leave, Sick Leave, Family Support Leave, Maternity Leave, Childcare Leave, Family Nursing Leave, Flexible Work Styles: Flextime, Telework, Benefits: Social Insurance, Retirement and Corporate Pension, Employee Stock Ownership Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HR operationspayroll processingcustomer servicecase managementemployee lifecycle managementquery resolutiontransaction administrationcompliancedocumentationissue escalation
Soft skills
independent judgementcommunicationcoachingadvisingexpectation settingperformance managementproblem-solvinginterpersonal skillsteam collaborationstakeholder engagement