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Customer Service Specialist, Dutch
Takeaway.comCustomer Service Specialist in a food delivery company ensuring customer satisfaction through efficient communication and order management. Engage with users, resolve issues related to deliveries, and verify data effectively.
About the role
Key responsibilities & impact- Communicating via phone and email
- Solving issues ranging from missing deliveries to payment errors
- Verifying and correctly entering customer data into the system
- Managing orders placed on JET to ensure they reach our restaurant partners without complications
- Collaborating with your team, staying motivated, and maintaining regular contact with your leader
Requirements
What you’ll need- Communicating via phone and email
- Solving issues ranging from missing deliveries to payment errors
- Verifying and correctly entering customer data into the system
- Managing orders placed on JET to ensure they reach our restaurant partners without complications
- Collaborating with your team, staying motivated, and maintaining regular contact with your leader
- You enjoy customer interactions and have experience in this area
- You’re available for full-time work, including weekends (Our Customer Service employees work 8-hour shifts, including four weekend days)
- You have patience and empathy, making conversations with difficult customers a breeze
- Your English and Dutch skills allow you to communicate effectively with international customers (minimum level B2/C1)
Benefits
Comp & perks- A full-time employment contract from day one! (contract for 3 months with possibility of extension)
- The possibility to remote or hybrid model work (3 days from office, 2 days from home)
- Support for a healthy lifestyle - subsidized sports card and private medical care
- Full support in your new role, including internal employee training and access to a learning platform
- Takeaway Pay - meal allowance to order food via Pyszne.pl (lunch card)
- In-office perks - fresh fruit, billiards, mini-golf, and ping-pong
ATS Keywords
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Soft Skills
communicationproblem-solvingdata entryorder managementteam collaborationmotivationpatienceempathycustomer interactionEnglish and Dutch language skills