Marketing Project Manager
Manychat
Global CS PMO, Change Manager
Takeaway.com
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Direct the global change strategy and prioritisation to align initiatives with strategic priorities and maximise business impact.
- Establish and oversee change intake process and portfolio governance structures for structured decision-making, risk mitigation, and resource management.
- Drive strategic planning and delivery roadmaps to ensure successful implementation of technology, product, and operational changes across global teams.
- Build senior stakeholder relationships and influence across leadership levels to ensure transparent communication, alignment, and support for change initiatives.
- Track and report programme benefits, KPIs, and budget impact to ensure clear visibility of progress and value realisation.
- Proactively manage risks, dependencies, and blockers and identify opportunities to optimise processes and governance.
- Lead and develop a high-performing global change team, cultivating a culture of excellence, accountability, and collaboration.
Requirements
- Proven extensive experience delivering complex programmes and change management initiatives within fast-paced digital, eCommerce, or operational environments.
- Proven track record of leading large-scale, cross-functional programmes from initial strategy and planning through to successful execution across multiple markets.
- Expertise in portfolio governance, including budget management, KPI tracking, benefits realisation, and robust risk and compliance management.
- Exceptional stakeholder management and influencing skills, with experience presenting to board-level executives and engaging diverse, cross-functional teams.
- Commercially astute and strategic thinker with a demonstrable history of driving cost-saving initiatives and measurable operational efficiencies.
- Proficient in programme management frameworks (Agile, Waterfall, Hybrid) and tools such as JIRA, Slack, and Miro.
- Highly adaptable with a problem-solving mindset; preferred experience in customer service or contact centre environments.
- Experience leading and developing global teams
