Customer Service Representative
Takeaway.com
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handle customer inquiries by phone (inbound) and in writing (chat and tickets)
- Collaborate cross‑functionally within Customer Service
- Ensure daily customer satisfaction
Requirements
- Fluent in German and proficient in English
- Some experience in service‑oriented roles (restaurants, retail, customer service, etc.) or open to starting as a career changer
- Empathetic manner when addressing customer concerns
- Solution‑oriented approach
- Willingness to work shifts (08:00–01:00) and regularly on weekends
Benefits
- Hybrid work for a healthy work–life balance
- 27 vacation days (extendable up to 30 days depending on length of service)
- We invest in internal talent – opportunities for growth and development
- Paid onboarding (first 3 weeks)
- Commuting allowance (€38 per month)
- Company credit card with a monthly budget of €90 — usable in restaurants and on our platform
- Company pension plan (up to 20% employer contribution)
- Attractive location at Schlesisches Tor (foosball, pool, and table tennis)
- Regular feedback meetings
- Unique team events such as boat tours on the Spree
- Family‑friendly hours (split shift possible)
- Varied role — suitable for career changers
- Diversity, inclusion & belonging
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empatheticsolution-orientedcustomer satisfactioncollaborationcommunication