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Technical Support Analyst, Level 2
TAGAT FoodtechSupport analyst providing technical assistance and problem resolution for clients at TAGAT, specializing in technology solutions. Looking for communicative and analytical profiles to join the support team.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLOracleSQL Servertechnical supportsystem analysisincident resolutionticket managementerror reproductiondatabase validationintegration issue identification
Soft Skills
verbal communicationwritten communicationorganizational skillsanalytical abilityteamworkavailability
Industry Keywords
customer supporttechnical ticketsoperational inconsistencies
Tech Stack
Tools & technologiesOracleSQL
About the role
Key responsibilities & impact- Customer technical support and assistance
- Analysis and resolution of system-related questions and incidents
- Tracking and management of technical tickets
- Reproducing errors and validating scenarios
- Assistance with SQL queries and validation of database information
- Logging and following up on requests with internal teams
- Support in identifying failures, integration issues, and operational inconsistencies
Requirements
What you’ll need- Basic to intermediate knowledge of SQL
- Familiarity with Oracle and/or SQL Server databases
- Strong verbal and written communication skills
- Organized with analytical ability
- Comfortable working in a team
- Availability to work
Benefits
Comp & perks- Education assistance
- Career development plan
- Birthday day off
- Wellhub (Gympass)
- Maternity leave
- Paternity leave