Technical Support Analyst, Level 2

TAGAT Foodtech

Support analyst providing technical assistance and problem resolution for clients at TAGAT, specializing in technology solutions. Looking for communicative and analytical profiles to join the support team.

Posted 6/27/2026full-timePato Branco • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

OracleSQL

About the role

Key responsibilities & impact

Customer technical support and assistance
Analysis and resolution of system-related questions and incidents
Tracking and management of technical tickets
Reproducing errors and validating scenarios
Assistance with SQL queries and validation of database information
Logging and following up on requests with internal teams
Support in identifying failures, integration issues, and operational inconsistencies

Requirements

What you’ll need

Basic to intermediate knowledge of SQL
Familiarity with Oracle and/or SQL Server databases
Strong verbal and written communication skills
Organized with analytical ability
Comfortable working in a team
Availability to work

Benefits

Comp & perks

Education assistance
Career development plan
Birthday day off
Wellhub (Gympass)
Maternity leave
Paternity leave

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLOracleSQL Servertechnical supportsystem analysisincident resolutionticket managementerror reproductiondatabase validationintegration issue identification

Soft Skills

verbal communicationwritten communicationorganizational skillsanalytical abilityteamworkavailability