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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
campaign managementsocial media managementcontent planningperformance optimizationcommunity managementquality assurancedata analysisreportingcreative developmentclient service
Soft Skills
client managementstakeholder communicationattention to detailcollaborationleadershipmentoringorganisational skillscalm under pressureintegritygrowth mindset
Tools & Technologies
MetaTikTokLinkedIndigital production toolsinfluencer marketing platformsreporting toolscampaign management softwaresocial media analytics toolscommunity management toolsbid management systems
Industry Keywords
cross-channel literacyintegrated mediasocial platformsDE&IsustainabilityImpact+test-and-learnreal-time optimizationaudience signalsprocess discipline
About the role
Key responsibilities & impact- Lead WIPs, status, and stakeholder comms, in person where possible.
- Translate strategy into channel & content plans.
- Ensure every plan has test-and-learn baked in.
- Leading and driving in-person meetings with clients.
- Drive platform-specific best practice across Meta, TikTok, LinkedIn, and emerging channels.
- Oversee creative development with digital, production, and influencer teams across campaigns.
- Monitor trends, audience signals, and performance to optimise in real-time.
- Ensure community management aligns with brand voice and risk protocols.
- Train and mentor team members in client service, social media management and client delivery.
- Review and approve team output to ensure quality, consistency, and best practice.
- Shepherd trafficking, QA, and pacing.
- Work with traders on bid/format/creative tests.
- Ensure accurate weekly and EOC reporting.
- Coach AMs/SAEs; enforce process discipline.
- Champion DE&I and Impact+ within squad.
Requirements
What you’ll need- 6+ years in client service; strong cross-channel literacy with social depth.
- Demonstrated ability to run complex campaigns end-to-end.
- Excellent client and stakeholder management; crisp written and verbal communication.
- Strong understanding of integrated media with deep literacy in social platforms and culture.
- Numerate and data-literate; able to translate performance into business outcomes.
- Organised, dependable, and calm under pressure; strong attention to detail.
- High integrity with a bias for action; collaborative in a ‘Village’ integrated model.
- Commitment to DE&I, sustainability (Impact+) and a growth mindset through continuous learning.
Benefits
Comp & perks- Flexible working arrangements
- Professional development opportunities
