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About the role
Key responsibilities & impact- Lead WIPs, status, and stakeholder comms, in person where possible.
- Translate strategy into channel & content plans.
- Ensure every plan has test-and-learn baked in.
- Leading and driving in-person meetings with clients.
- Drive platform-specific best practice across Meta, TikTok, LinkedIn, and emerging channels.
- Oversee creative development with digital, production, and influencer teams across campaigns.
- Monitor trends, audience signals, and performance to optimise in real-time.
- Ensure community management aligns with brand voice and risk protocols.
- Train and mentor team members in client service, social media management and client delivery.
- Review and approve team output to ensure quality, consistency, and best practice.
- Shepherd trafficking, QA, and pacing.
- Work with traders on bid/format/creative tests.
- Ensure accurate weekly and EOC reporting.
- Coach AMs/SAEs; enforce process discipline.
- Champion DE&I and Impact+ within squad.
Requirements
What you’ll need- 6+ years in client service; strong cross-channel literacy with social depth.
- Demonstrated ability to run complex campaigns end-to-end.
- Excellent client and stakeholder management; crisp written and verbal communication.
- Strong understanding of integrated media with deep literacy in social platforms and culture.
- Numerate and data-literate; able to translate performance into business outcomes.
- Organised, dependable, and calm under pressure; strong attention to detail.
- High integrity with a bias for action; collaborative in a ‘Village’ integrated model.
- Commitment to DE&I, sustainability (Impact+) and a growth mindset through continuous learning.
Benefits
Comp & perks- Flexible working arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
campaign managementsocial media managementcontent planningperformance optimizationcommunity managementquality assurancedata analysisreportingcreative developmentclient service
Soft Skills
client managementstakeholder communicationattention to detailcollaborationleadershipmentoringorganisational skillscalm under pressureintegritygrowth mindset