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About the role
Key responsibilities & impact- Drive the best customer and business outcomes – through purposeful and inclusive digital products
- Lead discovery activities including qualitative and quantitative research, usability testing and stakeholder interviews and workshops
- Synthesise qual and quant data into insights and actionable problem statements, opportunity areas, customer journeys and product hypotheses
- Guide external stakeholders and internal teams in the prioritisation of identified customer needs that drive strategic outcomes
- Translate research into conceptual models and north star visions that demonstrate clear experience improvements and motivate stakeholders to move into future phases
- Comfortable leading the audit of existing experiences and the concepting of solutions or new experiences based on research, strategy and data
- Create clear wireframes, user flows and low to mid fidelity prototypes to bring an idea to life
- Ensure quality, consistency and accessibility are prioritised during the high-fidelity design phase of new experiences and the optimisation of existing ones
- Create high-fidelity test-ready prototypes
- Set up and maintain design systems and component libraries
- Present the project and all design decisions to internal and client-side stakeholders at key milestones of projects
- Direct line management of more junior members of the Experience Design team
- Create clear design documentation and assets for in-house and external development teams
- Work with cross-functional teams (engineering, strategy, design) in agile delivery environments
Requirements
What you’ll need- 5+ years experience in UX, service design, product design, or equivalent
- Significant experience delivering end-to-end research and design across complex digital products or services
- Strong command of UX methodologies, human-centred design, service design, and design thinking
- High proficiency with Figma
- Experience designing to digital accessibility requirements (WCAG standards)
- Be familiar with the current landscape of AI-powered tools across the design and research workflow
- Understand where AI tools create genuine efficiency gains and where they introduce unreliable or misleading outputs
- Proactive, a strong curiosity and a hunger to learn and develop your skills
- Strong leadership skills
- Ability to collaborate with multidisciplinary teams
- Approachable with good communication and presentation skills
- Organised, with the ability to manage small tasks within larger project streams
Benefits
Comp & perks- The opportunity to do your best work, the freedom to experiment and to fail and the support to improve
- Participate in impactful work for some amazing world-famous brands
- Personal development is a big thing here at Inviqa, you’ll be given lots of time for training and conferences and we will work to support you to build your skills
- You get to work as part of a brilliant team, we share and collaborate on a daily basis and we make a real effort to make sure you have a good work life balance
- Some flexibility around your working hours and patterns
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UX designservice designproduct designhuman-centred designdesign thinkingdigital accessibilityFigmawireframingprototypingagile delivery
Soft Skills
leadershipcollaborationcommunicationpresentationorganisational skillscuriosityproactivityapproachabilityproblem-solvingstakeholder management
