Operations Director
T5 Data Centers
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Job Level
About the role
- Guide and manage local and remote data center operational teams with a goal of 100% critical infrastructure and IT uptime and no lost time injuries
- Ensure consistent service delivery and adherence to client and T5-driven operational standards across multiple sites
- Develop and implement operational best practice standards; identify areas for procedure, process, and policy improvement and work with the Critical Facility Managers (CFM) and client to implement
- Ensure compliance at the leadership level with standard operating and safety procedures by internal teams, vendors, customers, and other parties
- Responsible for day-to-day and extensive reporting requirements to customers operations management and senior leadership on all business related to the operation of multiple data centers in multiple locations. This includes KPI and SLA management and reporting on a regular recurring basis
- Support vendor selection process, and oversee vendor contracts, including vendor relationship management, including scope, and SLAs, participate in contract negotiation as needed
- Participate in the annual opex & capex budgeting process as requested by T5FM management
- Work with the CFMs to oversee all aspects of employee management including, but not limited to: hiring, scheduling, training and development, and performance management
- All other duties consistent with your role as you may be assigned by T5FM management
Requirements
- Bachelors degree, or equivalent mission-critical data center experience managing large enterprise-level or wholesale/retail data center facilities, advanced degrees preferred
- Prior executive-level interaction experience with client is a must
- Although this is an executive role, the ideal candidate should possess a solid understanding of critical mechanical/electrical infrastructure systems related to data center operations, as well as the IT networks supporting the customers business initiatives
- 10+ years executive-management experience in mission critical data center environment(s)
- 7+ years personnel management experience
- Travel for this position is estimated at up to 50%
Benefits
- Per Diem if traveling
- Bonus eligible
- Benefits: Medical, dental, vision, 401k w/ match
- PTO and Paid Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data center operationsKPI managementSLA managementvendor managementcontract negotiationbudgetingmechanical systemselectrical systemsIT networksoperational best practices
Soft Skills
leadershipcommunicationteam managementproblem-solvingprocess improvementclient interactiontraining and developmentperformance managementorganizational skillsrelationship management
Certifications
Bachelor's degreeadvanced degree (preferred)