Operations Director

T5 Data Centers

Operations Director managing customer relationships and overseeing data center operations at T5 Data Centers. Focusing on delivering operational excellence and compliance in a critical infrastructure environment.

Posted 4/20/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Guide and manage local and remote data center operational teams with a goal of 100% critical infrastructure and IT uptime and no lost time injuries
Ensure consistent service delivery and adherence to client and T5-driven operational standards across multiple sites
Develop and implement operational best practice standards; identify areas for procedure, process, and policy improvement and work with the Critical Facility Managers (CFM) and client to implement
Ensure compliance at the leadership level with standard operating and safety procedures by internal teams, vendors, customers, and other parties
Responsible for day-to-day and extensive reporting requirements to customers operations management and senior leadership on all business related to the operation of multiple data centers in multiple locations. This includes KPI and SLA management and reporting on a regular recurring basis
Support vendor selection process, and oversee vendor contracts, including vendor relationship management, including scope, and SLAs, participate in contract negotiation as needed
Participate in the annual opex & capex budgeting process as requested by T5FM management
Work with the CFMs to oversee all aspects of employee management including, but not limited to: hiring, scheduling, training and development, and performance management
All other duties consistent with your role as you may be assigned by T5FM management

Requirements

What you’ll need

Bachelors degree, or equivalent mission-critical data center experience managing large enterprise-level or wholesale/retail data center facilities, advanced degrees preferred
Prior executive-level interaction experience with client is a must
Although this is an executive role, the ideal candidate should possess a solid understanding of critical mechanical/electrical infrastructure systems related to data center operations, as well as the IT networks supporting the customers business initiatives
10+ years executive-management experience in mission critical data center environment(s)
7+ years personnel management experience
Travel for this position is estimated at up to 50%

Benefits

Comp & perks

Per Diem if traveling
Bonus eligible
Benefits: Medical, dental, vision, 401k w/ match
PTO and Paid Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data center operationsKPI managementSLA managementvendor managementcontract negotiationbudgetingmechanical systemselectrical systemsIT networksoperational best practices

Soft Skills

leadershipcommunicationteam managementproblem-solvingprocess improvementclient interactiontraining and developmentperformance managementorganizational skillsrelationship management

Certifications

Bachelor's degreeadvanced degree (preferred)