Senior Product Owner – Atlassian, AI Automation

T-Rex Solutions, LLC

Senior Product Owner leading AI automation and Atlassian platform transformation initiatives at T-Rex Solutions. Driving operations efficiency and overseeing product strategy in a fully remote setup.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $115,000 - $162,000 per yearWebsite

Tech Stack

Tools & technologies

CloudITSMSDLC

About the role

Key responsibilities & impact

Lead execution of SDLCNext delivery, translating stakeholder needs into prioritized backlog, user stories, enhancement initiatives, and release-ready capabilities
Own backlog prioritization, sprint planning, roadmap execution, and Agile delivery activities across sustainment and enhancement efforts
Balance operational ITSM support with delivery of platform enhancements, automation initiatives, and modernization efforts
Identify and mitigate delivery, operational, platform, and stakeholder risks impacting execution
Lead AI-enabled automation and operational transformation initiatives across SDLCNext and supporting Process & Tools operations
Identify manual operational processes and redesign them into scalable, automation-first workflows
Implement automation capabilities across Jira, JSM, Confluence, integrations, and related enterprise tooling
Leverage Generative AI and workflow automation solutions to improve operational efficiency, ticket routing, reporting quality, workflow consistency, and delivery execution
Drive reduction of manual effort across ITSM and SDLC operations through automation and intelligent workflow design
Continuously identify opportunities to improve scalability, operational efficiency, and end-user experience through AI and automation
Oversee Jira, JSM, and Confluence governance, configuration, optimization, and operational scalability
Design and optimize workflows, automation rules, dashboards, data structures, JQL queries, and enterprise configurations
Drive enterprise adoption of Jira automation capabilities, integrations, and scalable workflow standards
Support Atlassian Cloud migration and long-term platform modernization initiatives
Oversee ITSM operations including incidents, service requests, change activities, requirements workflows, and sustainment support
Ensure SLA adherence, operational responsiveness, ticket throughput, and platform stability
Improve operational maturity and consistency through automation, governance, and workflow optimization
Track and report on platform performance, operational metrics, automation effectiveness, SLA adherence, and backlog health
Use operational data and platform metrics to drive prioritization and continuous improvement
Serve as primary advisor to Government Product Manager and stakeholders regarding platform operations, delivery priorities, and transformation initiatives
Lead and direct personnel supporting ITSM operations, sustainment, and platform enhancement efforts

Requirements

What you’ll need

5+ years of experience in Product Ownership, Product Management, Platform Delivery, ITSM Operations, or Enterprise Platform Leadership roles
Demonstrated ownership of backlog prioritization, delivery execution, operational support, and platform enhancement initiatives
Proven ability to manage competing priorities and make tradeoff decisions in complex stakeholder environments
Demonstrated hands-on experience implementing AI-enabled workflow improvements, operational automation, or Generative AI solutions within enterprise environments
Proven experience designing and implementing Jira automation solutions, workflow automation, integrations, or process transformation initiatives
Strong experience reducing manual operational effort through scalable automation and intelligent workflow redesign
Deep hands-on expertise with Jira, JSM, and Confluence including workflows, automation rules, dashboards, data models, JQL, permissions, and enterprise configuration
Strong understanding of ITSM processes including incident, service request, change management, and operational support workflows
Experience supporting enterprise-scale Atlassian environments in complex operational settings
Demonstrated experience managing teams in operational or delivery environments
Strong stakeholder management and communication skills across technical and non-technical audiences
Experience using operational metrics and platform performance data to drive decisions and improvements
U.S. Citizenship with ability to obtain/maintain CAC

Benefits

Comp & perks

PTO available to use immediately upon joining (prorated based on start date)
paid parental leave
individual and family health, vision, and dental benefits
annual budget for training, professional development and tuition reimbursement
401(k) plan with company match fully vested after 60 days of employment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

backlog prioritizationAgile deliveryAI-enabled automationworkflow automationJira automationJQLprocess transformationoperational automationplatform enhancementincident management

Soft Skills

stakeholder managementcommunication skillsteam managementdecision makingprioritizationoperational responsivenessrisk identificationcontinuous improvementoperational maturityuser experience improvement

Certifications

U.S. CitizenshipCAC eligibility