Senior Product Owner – Atlassian

T-Rex Solutions, LLC

Senior Product Owner overseeing product strategy and delivery of an enterprise Atlassian platform at T-Rex Solutions. Focused on automation and ITSM across the Defense Health Agency portfolio.

Posted 4/27/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $115,000 - $162,000 per yearWebsite

Tech Stack

Tools & technologies

CloudITSMSDLC

About the role

Key responsibilities & impact

Lead execution of SDLCNext delivery, translating stakeholder needs into prioritized backlog, user stories, and release-ready capabilities across the full lifecycle (requirements, development, testing, deployment, sustainment)
Own backlog management and Agile execution, including prioritization of ITSM tickets, enhancement requests, and technical debt, along with backlog refinement, sprint planning, and release coordination
Plan and execute platform enhancements and roadmap delivery, including capability block releases and critical implementations aligned to DHMS priorities
Identify and mitigate risks impacting delivery, platform performance, or stakeholder alignment
Oversee ITSM operations and platform sustainment, including management of incidents, service requests, change activities, and requirements/test workflows
Ensure ticket throughput, SLA adherence, and platform stability across day-to-day operations
Identify opportunities to automate ITSM workflows, including incident routing, service request handling, and change management processes
Drive implementation of automation solutions within Jira and related tools to reduce manual effort and improve operational efficiency
Oversee Atlassian platform governance and optimization, including Jira, Confluence, and JSM configuration, performance tuning, and alignment with enterprise standards
Design and optimize workflows, data structures, and configurations to support SDLC and ITSM processes
Drive adoption of automation capabilities within Jira (e.g., automation rules, integrations, plugins) to improve consistency and scalability
Support migration to Atlassian Cloud to preserve platform continuity through Jira Data Center EOL
Automate and redesign SDLCNext workflows to improve end-user experience and streamline execution across programs and services
Transform Process & Tools (P&T) operations by reducing manual work through Jira automation, integrations, and AI-enabled solutions
Identify and implement AI-driven opportunities to improve workflow efficiency, data quality, and decision-making across SDLC and ITSM processes
Drive continuous improvement in how SDLCNext and supporting teams operate, including interfaces with external partners, through automation and scalable system design
Track and report on platform and delivery performance metrics (e.g., ticket throughput, SLA adherence, backlog health)
Use metrics and operational insights to drive prioritization, performance improvements, and corrective actions
Lead and manage a team of personnel supporting ITSM operations and platform enhancements, providing daily direction and performance oversight
Manage team capacity, workload distribution, and resource allocation across operations and enhancement efforts
Serve as primary advisor to Government Product Manager and stakeholders, aligning priorities across DHMS programs
Maintain regular communication with stakeholders, providing updates on platform performance, enhancement progress, and service impacts

Requirements

What you’ll need

5+ years of experience in product ownership, product management, or platform delivery roles with clear ownership of backlog, prioritization, and delivery outcomes
Deep hands-on expertise with Jira and Atlassian tools (Jira, JSM, Confluence), including workflows, automation rules, data models, JQL, dashboards, and configuration at scale
Proven experience designing and implementing automation solutions within Jira or similar platforms to reduce manual effort and improve operational efficiency
Demonstrated experience applying AI or Generative AI tools to automate workflows, improve platform operations, or enhance delivery outcomes
Strong understanding of ITSM processes, including incident, service request, and change management
Experience balancing day-to-day operational support (e.g., ITSM) with delivery of new features, enhancements, or automation initiatives
Demonstrated experience managing and directing teams in a delivery and/or operational environment
Proven ability to define priorities, manage competing demands, and make tradeoff decisions in complex stakeholder environments
Strong stakeholder management and communication skills, with ability to engage both technical and non-technical audiences
Experience tracking and using performance metrics (e.g., throughput, SLA adherence, backlog health) to drive decisions and improvements
U.S. Citizenship with ability to obtain/maintain CAC.

Benefits

Comp & perks

PTO available to use immediately upon joining (prorated based on start date)
paid parental leave
individual and family health, vision, and dental benefits
annual budget for training, professional development and tuition reimbursement
401(k) plan with company match fully vested after 60 days of employment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SDLCbacklog managementAgile executionautomation solutionsJiraJSMConfluenceAIperformance metricsITSM processes

Soft Skills

stakeholder managementcommunication skillsteam managementprioritizationdecision-makingrisk mitigationoperational efficiencycontinuous improvementcapacity managementworkload distribution

Certifications

U.S. CitizenshipCAC