Lead execution of SDLC Next delivery, translating stakeholder needs into prioritized backlog, user stories, and release-ready capabilities across the full lifecycle (requirements, development, testing, deployment, sustainment) in alignment with Government Product Manager direction
Own backlog management and Agile execution, including prioritization of ITSM tickets, enhancement requests, and technical debt, along with backlog refinement, sprint planning, and release coordination
Oversee ITSM operations and platform sustainment, ensuring daily management of incidents, service requests, change activities, and requirements/test workflows, with accountability for ticket throughput, SLA adherence, and platform stability
Plan and execute platform enhancements and roadmap delivery, including capability block releases, critical implementations, and workflow optimization, ensuring alignment to DHMS SDLC modernization priorities and delivery timelines
Serve as primary advisor to Government Product Manager and stakeholders, aligning priorities across DHMS programs (e.g., JOMIS and related initiatives) and translating technical capabilities into mission outcomes
Lead and manage a team of ~7 personnel supporting ITSM operations and platform enhancements, providing daily direction, performance oversight, and execution alignment across operational and development workstreams
Ensure release governance and deployment readiness, coordinating with systems engineering, test & evaluation, and infrastructure teams to validate changes and minimize operational risk
Identify and mitigate risks impacting delivery, platform performance, or stakeholder alignment, using metrics, KPIs, and operational insights to drive corrective action
Oversee Atlassian platform governance and optimization, including Jira, Confluence, and JSM configuration, performance tuning, and alignment with enterprise standards and future-state architecture (e.g., cloud migration considerations)
Support migration to Atlassian Cloud to preserve SDLC Next continuity through March 2029 Jira Data Center EOL
Manage team capacity, workload distribution, and resource allocation across ITSM operations and platform enhancement efforts to ensure balanced and sustainable delivery
Track and report on platform and delivery performance metrics (e.g., ticket throughput, SLA adherence, backlog health), using data to inform prioritization and corrective actions
Maintain regular communication with stakeholders, providing status updates on platform performance, enhancement progress, and service impacts through recurring meetings and reporting forums

Requirements

5+ years of experience in product ownership, SDLC delivery, or platform management in enterprise or federal environments
Demonstrated experience leading Agile delivery, including backlog management, sprint execution, and release coordination
Strong understanding of the full SDLC lifecycle, including requirements, testing, and deployment
Experience supporting ITSM operations (incident, change, service request) alongside product development
Proficiency with Atlassian tools (Jira, Confluence, JSM), including configuration and administration
Proven ability to manage competing priorities, balance operations with enhancements, and drive results in complex environments
Strong stakeholder management and communication skills, including ability to engage both technical and non-technical audiences
Experience identifying risks, managing dependencies, and driving mitigation strategies
U.S. Citizenship with ability to obtain/maintain CAC

Benefits

PTO available to use immediately upon joining (prorated based on start date)
Paid parental leave
Individual and family health, vision, and dental benefits
Annual budget for training, professional development and tuition reimbursement
401(k) plan with company match fully vested after 60 days of employment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SDLCAgile deliverybacklog managementsprint executionrelease coordinationITSM operationsrisk managementperformance metricscloud migrationplatform enhancements

Soft Skills

stakeholder managementcommunication skillsteam leadershipprioritizationproblem-solvingperformance oversightcapacity managementworkload distributionresource allocationoperational insights

Certifications

U.S. CitizenshipCAC eligibility