Key Account Manager

Sysdoc

Key Account Manager driving client engagement and growth for a global consultancy in the defence industry. Building trusted relationships with leaders to achieve business objectives and manage accounts strategically.

Posted 5/11/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £60,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain a strong, qualified pipeline aligned to annual revenue and margin targets
Drive growth within existing accounts through strategic account planning
Focus on opportunities, pipeline generation and conversion across new and existing accounts
Represent Sysdoc as a brand ambassador
Provide oversight of safe, high-quality delivery across allocated accounts
Facilitate regular project check-ins, remove delivery barriers, coordinate resourcing and forward planning

Requirements

What you’ll need

5+ years experience in sales & account management
2+ years experience working in the defence industry
Experience managing a portfolio of client accounts
Ability to build trusted advisor relationships
Strong stakeholder management across different levels (operational to executive)
Experience managing mid-to-senior level client stakeholders
Proven track record of meeting revenue targets and growing existing accounts
Ability to identify upsell and cross-sell opportunities (solution-led, not transactional)
Data-driven mindset (comfortable analysing sales metrics and KPIs)
Experience creating proposals, pricing structures, and contracts
Have led contract negotiation processes

Benefits

Comp & perks

25 days annual leave plus bank holidays
Private medical insurance
Annual wellbeing allowance
Health cashback plan
Award-winning Employee Assistance Programme (EAP)
2 x paid volunteering day each year
Enhanced parental leave
Life insurance
Stakeholder pension
Access to our Soho office with Work Life, plus 14 other WL locations across the UK
Winter and Summer Celebrations
Regular opportunities to come together, collaborate, and have fun

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales managementaccount managementportfolio managementproposal creationpricing structure developmentcontract negotiationKPI analysisupsellingcross-sellingrevenue target achievement

Soft Skills

relationship buildingstakeholder managementstrategic planningcommunicationproblem-solvingproject coordinationbrand ambassadorshiptrust buildingdelivery oversightteam collaboration