Application Support Engineer

Syngene International Limited

Application Support Engineer providing 24/7 rotational-shift support for Emerson Syncade and DeltaV. Supporting BMS manufacturing sites through Syngene’s global application support team in India.

Posted 8/6/2026full-timeBengaluru • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities with a focus on Emerson Syncade and DeltaV, alongside effective problem-solving and communication skills. Proficient in managing user requests, documenting issues in ServiceNow, and providing guidance to application support teams.

Highest-signal resume keywords

Emerson SyncadeDeltaVServiceNowTechnical SupportProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportAnalytical SkillsProblem-SolvingIssue ResolutionDocumentationKnowledge of EMES InfrastructureApplication SupportSoftware DevelopmentTechnical GuidanceCustomer Feedback Collection

Soft Skills

Excellent CommunicationInterpersonal SkillsAttention to DetailAbility to Work IndependentlyTeam Collaboration

Certifications & Qualifications

BE/BTech/MSc Degree in Computer ScienceInformation TechnologyInstrumentationElectronics Engineering

Industry Keywords

Technical Support24/7 SupportUser RequestsEscalation ProcessesVoice-Of-Customer Feedback

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Triage and provide technical support for user requests, focusing on Emerson Syncade and DeltaV
Identify and resolve technical issues with users in a timely and efficient manner
Work independently and with internal teams to resolve complex technical issues
Document and record issues and escalations in ServiceNow
Follow escalation processes and interface with different tier teams
Provide proactive status updates
Develop and maintain knowledge of EMES infrastructure, Emerson Syncade Software, and DeltaV
Maintain standard processes for the application support team with team leads and the global manager
Provide technical guidance and support to new application support team engineers
Participate in training and development activities
Collect Voice-Of-Customer feedback and share it with internal teams

Requirements

What you’ll need

BE/BTech/MSc degree in Computer Science, Information Technology, Instrumentation or Electronics Engineering, or a related field
Strong analytical, problem-solving, and technical skills
Ability to identify, resolve, and log technical issues
Excellent communication in English and interpersonal skills
Ability to work independently and as part of a team
Strong attention to detail and ability to prioritize tasks
Willingness to learn and develop new skills
Strong problem-solving and facilitation skills, especially in ambiguous situations
Ability to navigate ambiguity and solve problems in a fast-paced environment
Strong technology acumen and understanding of business and IT challenges
Excellent professional written and verbal communication skills
Ability to develop effective partnerships and relationships across levels and geographies
Ability to manage multiple tasks and prioritize effectively
Patience, maturity, and ability to remain calm under pressure
Sense of urgency in completing key responsibilities
Attention to detail
Comfortable working rotational shifts in a 24/7 technical support position

Benefits

Comp & perks

Equal employment opportunity
Reasonable accommodations for qualified individuals with disabilities
Training and development activities to enhance skills and knowledge
No travel required