Attorney Relationship Manager – Personal Injury, Lien Resolution

Synergy Settlement Services

Client Success Manager driving strategic operations and client relationships in personal injury law. Leveraging legal expertise to ensure quality service delivery and continuous improvement with Integrated Partners.

Posted 7/28/2026full-timeOrlando • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operational relationships with high-volume personal injury law firms, ensuring quality service delivery and effective communication. Proficient in analyzing performance metrics and driving improvements in service processes.

Highest-signal resume keywords

Operational Relationship ManagementPersonal Injury Law ExperienceClient Relationship ManagementExceptional Communication SkillsProficiency in CRM Platforms

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance MonitoringService Quality AssessmentRoot Cause AnalysisProcess AdherenceLien ResolutionHealthcare Subrogation

Soft Skills

Highly OrganizedDetail-OrientedAdaptable

Tools & Technologies

CRM PlatformsWorkflow ToolsMicrosoft Office Suite

Certifications & Qualifications

JDParalegal Certification

Industry Keywords

Personal Injury LawClient Escalation ManagementService ConsistencyFeedback LoopsCross-Functional Coordination

Tech Stack

Tools & technologies

Flash

About the role

Key responsibilities & impact

Serve as the Operational Relationship Owner
Be the primary point of contact for a book of Integrated Clients (high-volume PI law firms)
Facilitate monthly/quarterly meetings and provide insight on trends, concerns, and opportunities
Proactively manage escalations, feedback loops, and cross-functional coordination
Monitor Performance & Advocate for Solutions
Review firm-specific metrics and ensure alignment with service expectations
Identify root causes of service issues and drive FLASH (our internal resolution system) improvements
Ensure Quality and Service Consistency
Conduct file reviews to assess service levels, track trends, and ensure process adherence

Requirements

What you’ll need

Bachelor’s degree required; JD or Paralegal Certification strongly preferred.
5+ years of experience in personal injury law, healthcare subrogation, lien resolution, or a related field.
Proven success managing attorney and client relationships.
Strong legal background preferred, ideally as a paralegal or attorney with exposure to PI, lien resolution, or subrogation.
Exceptional communication skills, both written and verbal.
Highly organized and detail-oriented; able to manage multiple clients, deadlines, and competing priorities without sacrificing quality.
Tech-savvy and adaptable, with proficiency in CRM platforms, workflow tools, Microsoft Office Suite, and comfort learning new technologies (including AI).

Benefits

Comp & perks

Competitive compensation
Medical, dental, and vision coverage
401(k) with company match
Generous PTO and paid holidays
Wellness initiatives and community impact opportunities