Senior Engineer – Amazon Connect, Telephony

Syneos Health

Builder and technical owner for Amazon Connect telephony platform at Syneos Health. Designing scalable IVR systems and teams collaboration in a hybrid role based in Hyderabad.

Posted 7/2/2026full-timeHyderabad • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

AWSCloudDynamoDBVoIP

About the role

Key responsibilities & impact

Reporting to the Engineering Lead, serve as a builder and technical owner for our Amazon Connect telephony platform
Designing and developing scalable IVR systems, automation frameworks, and integrations that power our contact center
Establish engineering patterns across IVR, backend services, and integrations
Enable Engineer II resources to efficiently deliver within a well-structured and automated platform
Create reusable, automated, and scalable solutions that reduce operational overhead and accelerate feature delivery
Act as an escalation point for complex or recurring issues that require deep technical analysis
Mentor Engineer II resources by providing clear designs, reusable patterns, and development standards
Collaborate with Product, QA, and Platform Operations to deliver scalable solutions

Requirements

What you’ll need

5+ years of experience in software engineering, with a focus on cloud-based systems
3+ years of hands-on experience with Amazon Connect, including IVR development
Strong experience building backend systems using AWS services such as Lambda, APIs, DynamoDB, and S3
Experience designing automation frameworks and event-driven architectures
Experience integrating Amazon Connect with Salesforce Service/Health Cloud or similar platforms
Strong understanding of telephony concepts including IVR, SIP, PSTN, and VoIP
Proven ability to design scalable, maintainable systems from the ground up
Preferred: Experience building custom Contact Control Panel (CCP) solutions
Experience with Amazon Kinesis or similar tools for real-time data and automation
AWS certifications such as Solutions Architect, Developer, or Connect Specialty
Experience with CI/CD pipelines and infrastructure as code

Benefits

Comp & perks

We are passionate about developing our people, through career development and progression
Supportive and engaged line management
Technical and therapeutic area training
Peer recognition and total rewards program
Committed to building an inclusive culture

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Software EngineeringCloud-Based SystemsEvent-Driven ArchitecturesTelephony ConceptsScalable System DesignIntegration with SalesforceCustom Contact Control Panel SolutionsAmazon KinesisInfrastructure as Code

Soft Skills

MentoringCollaborationProblem Solving

Certifications

AWS Solutions ArchitectAWS DeveloperAWS Connect Specialty