Principal, Technical Customer Success
Syneos Health
full-time
Posted on:
Location Type: Hybrid
Location: Buenos Aires • 🇦🇷 Argentina
Visit company websiteJob Level
Lead
About the role
- Driving, planning and overseeing execution of complex business system transformation, data integration, business insights and analytics development projects
- Managing large ($5M+) portfolio of technology investments – includes budget, timelines and scope management
- Delivers projects to align with critical success and quality factors as designated by Senior Executive level business stakeholders
- Gaining participation from and motivating complex cross functional and matrixed teams (including vendors and sub-contractors) to deliver enterprise system level programs
- Manage individual client and project and enterprise-wide scopes of work
- Creates strong client relationships and possesses excellent interpersonal and communication skills
- Delivers excellent organizational, analytical and problem-solving skills
- Competency in leading multi-faceted technology team through project management, requirements development, data management processes, software solution design, business process flow optimization, application software implementation, testing practices and technology training disciplines
- Assess the costs and benefits of new projects and justify funding on projects to top executives
- Plan and direct the work of other technology team professionals
- Negotiate with vendors to get the highest level of service for their organization’s technology
- Point person to hold vendors accountable for delivering on the services being provided
- Own client development and implementation projects and drive them through the development delivery process, working to remove blockages, prioritize tasks, and lead developers and vendors toward a timely quality project delivery
- Work with a team to manage and maintain development schedules across both in-house and offshore teams, ensuring minimal downtime and healthy work-life balance for team members
Requirements
- BA/BS or equivalent experience
- 6+ years of experience in an equivalent role in the pharmaceutical industry, involved with technology project delivery
- 2+ years of experience working with FDA regulations such as 21 CFR Part 11 compliance for validated computer software systems
- 2+ years experience managing and scaling agile software development teams along with on-shore and off-shore vendors
- Extensive broad technology experience, 5+ years of experience in IT PM, BA or similar role by function
- High level knowledge of enterprise IT organizational, business, and technical environments
- Ability to travel ~ up to 20%
- Preferred: Formal project management training
- Preferred: Exposure to the PMI methodology
- Preferred: Experience working with Multi/ Omni Channel and Data Integration projects, especially in pharmaceutical industry
- Preferred: Previous experience managing small team of direct reports
- Preferred: Experience managing vendors and offshore teams
- Preferred: Experience with Risk Evaluation and Mitigation Strategy (REMS) programs
Benefits
- Career development and progression
- Supportive and engaged line management
- Technical and therapeutic area training
- Peer recognition and total rewards program
- Total Self culture and employee wellbeing focus
- Exposure to emerging technologies, data, science and knowledge sharing
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdata integrationbusiness analyticssoftware solution designbusiness process flow optimizationapplication software implementationtesting practicestechnology trainingagile software developmentrisk evaluation and mitigation strategy
Soft skills
interpersonal skillscommunication skillsorganizational skillsanalytical skillsproblem-solving skillsleadershipmotivationclient relationship managementnegotiationteam management
Certifications
BA/BS degreeformal project management training