Bus Process and Performance Analyst

Syneos Health

Analyze operational metrics and provide assistance on multiple projects at Syneos Health. Collaborate with team members to improve processes and support end users of systems.

Posted 6/13/2026full-timeBelgrade • 🇷🇸 SerbiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provides assistance on organizational projects and initiatives which may include: Training System deployments and/or enhancements Process development and documentation Validation activities which may include testing Assisting with data migrations
Participates in process improvements which may include: Assisting in the redesign and improvement of business
Assist in problem identification and resolution which may include: Monitoring operational indicators to identify and escalate critical business issues Exercising appropriate critical thinking/problem solving skills to identify and understand a problem, analyze and communicate impact, and bring to timely resolution
Provides accurate operational metrics for areas overseen by Global Operations Management which may include: Extracting data from systems or applications Analyzing metrics and identify exceptions, erroneous data, gaps, trends, and improvement opportunities Communicating metric findings as necessary
Support end Users of process and system(s) which may include: Responding to end user questions or requests by providing guidance and or resolution Identifying issues for escalation routing appropriately (to other team members, internal resources, external resources, etc.) Documenting support issues to ensure issues/requests are resolved
May assist with preparation and maintenance of end-user training materials and job aids

Requirements

What you’ll need

Provides assistance on organizational projects and initiatives which may include: Training System deployments and/or enhancements Process development and documentation Validation activities which may include testing Assisting with data migrations
Participates in process improvements which may include: Assisting in the redesign and improvement of business
Assist in problem identification and resolution which may include: Monitoring operational indicators to identify and escalate critical business issues Exercising appropriate critical thinking/problem solving skills to identify and understand a problem, analyze and communicate impact, and bring to timely resolution
Provides accurate operational metrics for areas overseen by Global Operations Management which may include: Extracting data from systems or applications Analyzing metrics and identify exceptions, erroneous data, gaps, trends, and improvement opportunities Communicating metric findings as necessary
Support end Users of process and system(s) which may include: Responding to end user questions or requests by providing guidance and or resolution Identifying issues for escalation routing appropriately (to other team members, internal resources, external resources, etc.) Documenting support issues to ensure issues/requests are resolved
May assist with preparation and maintenance of end-user training materials and job aids

Benefits

Comp & perks

We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
We are committed to building an inclusive culture – where you can authentically be yourself.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data migrationprocess developmentdocumentationvalidation activitiesdata analysisoperational metricsproblem solvingcritical thinkingtraining system deploymentbusiness process improvement

Soft Skills

communicationguidanceescalationsupportproblem identificationanalytical skillstimely resolutioncollaborationattention to detailuser support