Senior Clinical Development Operations Analyst – Client Engagement

Syneos Health

Sr Clinical Development Operations Analyst responsible for managing clinical system operations at Syneos Health. Involves cross-department collaboration and user support for reporting and training.

Posted 6/11/2026full-timeBelgrade • 🇷🇸 SerbiaSeniorWebsite

About the role

Key responsibilities & impact

Responsible for clinical system or clinical reporting of clinical business operations.
Activities may include report development, data analysis, business owner liaison, user support, and system or reporting change management.
Maintains a working level of query/Excel to support the clinical business.
Subject matter expert in assigned solutions, understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities.
Responds to customer support inquiries in a timely manner.
Participates in new projects as required for clinical system or clinical reporting. This includes requirements gathering, liaising with Information Technology (IT) if needed, process considerations and delivering the requested solution.
Triages, reviews, and responds to requests for ad hoc metrics or reporting requests.
Strong understanding of source data.
Finds opportunities to streamline operations through data flows or workflow tools.
Development and delivery of training efforts for internal and external customers. Develop and maintain training materials to ensure user understanding and proficiency.

Requirements

What you’ll need

Responsible for clinical system or clinical reporting of clinical business operations.
Activities may include report development, data analysis, business owner liaison, user support, and system or reporting change management.
Maintains a working level of query/Excel to support the clinical business.
Subject matter expert in assigned solutions, understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities.
Responds to customer support inquiries in a timely manner.
Participates in new projects as required for clinical system or clinical reporting. This includes requirements gathering, liaising with Information Technology (IT) if needed, process considerations and delivering the requested solution.
Triages, reviews, and responds to requests for ad hoc metrics or reporting requests.
Strong understanding of source data.
Finds opportunities to streamline operations through data flows or workflow tools.
Development and delivery of training efforts for internal and external customers. Develop and maintain training materials to ensure user understanding and proficiency.
Responds to Service Desk tickets routed to the department system queues.
Uses effective customer-oriented communication skills to respond within agreed upon timeframes, utilizing most appropriate method of communication based on urgency and type of information needed.
Identifies issues for escalation and routes appropriately, exhibiting careful judgement in communicating issues.
Exercises appropriate critical thinking / problem solving skills to identify and understand a problem, analyzes, and communicate impact, and brings to a timely resolution.

Benefits

Comp & perks

We are passionate about developing our people, through career development and progression;
supportive and engaged line management;
technical and therapeutic area training;
peer recognition and total rewards program.
We are committed to building an inclusive culture – where you can authentically be yourself.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisreport developmentqueryExcelreporting capabilitiesrequirements gatheringworkflow toolstraining developmentad hoc metricschange management

Soft Skills

customer supportcommunication skillscritical thinkingproblem solvingjudgmenttimelinessliaisonuser supporttraining deliverystreamlining operations