Internal Account Director – Recruitment & Retention Strategy

Syneos Health

Internal Account Director managing recruitment and retention strategies at Syneos Health. Supporting solution planning and delivery through collaboration and strategic oversight.

Posted 6/4/2026full-timeRemote • 🇪🇸 SpainLeadWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Recruitment & Retention strategyPatient Recruitment Plans (PRPs)data analysisrisk mitigation strategiesstrategic messagingenrollment strategiesproject managementsolutions planningcustomer engagementvendor management

Soft Skills

critical thinkinggrowth mindseteffective communicationcollaborationactive listeningproblem-solvingproactive approachcross-team collaborationadaptabilityleadership

Tools & Technologies

Syneos Health systemsPDC R&R Health AssessmentQuick Start Camp (QSC)data tracking toolsenrollment review systemsgovernance meeting platformsproject management softwarecollaboration toolsreporting systemscustomer relationship management (CRM) systems

Industry Keywords

R&R servicesBid Defense Meetingssite solutionspatient solutionscross-team solutionstherapeutic categorystakeholder engagementbusiness development (BD)third-party vendorsmarket needs

About the role

Key responsibilities & impact

Support pre-award solutions planning with R&R Solution Strategists, Proposals and BD teams, supporting standard RFP and ‘additional bid’ submissions
Take responsibility for representing R&R services at Bid Defense Meetings and customer engagements, engaging other SMEs as required in support of solutions awards
Understand the impact and implementation of solutions relating to recruitment and retention
Embrace a ‘growth mindset’ to increase studies benefiting from site and patient solutions at start of study
Effectively manage Recruitment & Retention strategy from planning to close-out, including finalization of Patient Recruitment Plans (PRPs) from BDM to Quick Start Camp (QSC)
Partner closely with R&R Operations Leads and Specialists to ensure timely quality delivery of solutions
Participate in enrollment review sessions and support cross-team goals with proactive risk mitigation strategies
Partner with PLs, DPDs and others to effectively manage sponsor escalations as primary point of contact
Ensure reporting and tracking of R&R solutions in specified Syneos Health systems (e.g. PDC R&R Health Assessment)
Utilize critical thinking and strategic messaging to articulate solutions value proposition
Proactively work with data scientist, R&R Solution Delivery Specialists, R&R Solution Strategists, R&R Operations team and others to track and identify trends, learnings, and predict outcomes
Prioritize solutioning with focus on timely enrollment strategies and study-specific therapeutic category, geographies and distinct protocol with lens on reducing site and patient burden
Ensure regular communication and cross-solving with internal partners, customers, R&R operations, and other Directors
Continually learn about cross-team solutions, planned innovations and help ideate based on learned experiences and market needs
Actively listen for project support opportunities and prospective customer opportunities for standalone business
Be responsible for collating feedback on 3rd party vendors and engaging assigned vendors in governance meetings
Participate in partner meetings and trainings to meet internal partner and customer needs

Requirements

What you’ll need

Support pre-award solutions planning with R&R Solution Strategists, Proposals and BD teams, supporting standard RFP and ‘additional bid’ submissions
Take responsibility for representing R&R services at Bid Defense Meetings and customer engagements, engaging other SMEs as required in support of solutions awards
Understand the impact and implementation of solutions relating to recruitment and retention
Embrace a ‘growth mindset’ to increase studies benefiting from site and patient solutions at start of study
Effectively manage Recruitment & Retention strategy from planning to close-out, including finalization of Patient Recruitment Plans (PRPs) from BDM to Quick Start Camp (QSC)
Partner closely with R&R Operations Leads and Specialists to ensure timely quality delivery of solutions
Participate in enrollment review sessions and support cross-team goals with proactive risk mitigation strategies
Partner with PLs, DPDs and others to effectively manage sponsor escalations as primary point of contact
Ensure reporting and tracking of R&R solutions in specified Syneos Health systems (e.g. PDC R&R Health Assessment)
Utilize critical thinking and strategic messaging to articulate solutions value proposition
Proactively work with data scientist, R&R Solution Delivery Specialists, R&R Solution Strategists, R&R Operations team and others to track and identify trends, learnings, and predict outcomes
Prioritize solutioning with focus on timely enrollment strategies and study-specific therapeutic category, geographies and distinct protocol with lens on reducing site and patient burden
Ensure regular communication and cross-solving with internal partners, customers, R&R operations, and other Directors
Continually learn about cross-team solutions, planned innovations and help ideate based on learned experiences and market needs
Actively listen for project support opportunities and prospective customer opportunities for standalone business
Be responsible for collating feedback on 3rd party vendors and engaging assigned vendors in governance meetings
Participate in partner meetings and trainings to meet internal partner and customer needs

Benefits

Comp & perks

We are passionate about developing our people, through career development and progression
supportive and engaged line management
technical and therapeutic area training
peer recognition and total rewards program
We are committed to building an inclusive culture – where you can authentically be yourself
Driven to Deliver – passion of our colleagues to show up each day and shape solutions