Call Center Agent, German and English

Syneos Health

Call Center Agent supporting virtual call-center operations for clinical trials. Engaging with patients and guiding them through pre-screening questions while determining eligibility for studies.

Posted 5/21/2026full-timeRemote • 🇷🇸 SerbiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Google Cloud Platform

About the role

Key responsibilities & impact

Support virtual call-center operations.
Guide patients through pre-screening questions and provide information.
Help determine eligibility for ongoing studies.
Receive triage calls to support patients with reimbursement and travel inquiries.

Requirements

What you’ll need

Detail-oriented and empathetic call center agent.
Engage with patients interested in participating in clinical trials.
Fluency in English and German essential.
A GCP qualification would be advantageous but not essential.

Benefits

Comp & perks

We are passionate about developing our people, through career development and progression;
supportive and engaged line management;
technical and therapeutic area training;
peer recognition and total rewards program.
We are committed to building an inclusive culture – where you can authentically be yourself.
Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
Our people provide the brilliant ideas, valuable insights and endless energy that accelerates the impact of life changing therapies worldwide.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

detail-orientedempatheticengagementcommunication

Certifications

GCP qualification